Field Service Engineer (Robotics)

Job Description

JOB TITLE: Field Service Engineer

REPORTS TO: Field Service & Applications Manager

LOCATION: Midlands

SALARY: £45k + company car, overtime and other additional benefits

JOB PURPOSE

• Customer Service Field Engineer is responsible for contributing to the field service and remote service provision and this is delivered within the service level agreement and quality guidelines our customers expect.

MAIN TASKS

• To be able to fault find on all equipment including mechanical, pneumatic, hydraulic, robotic and control and safety systems.
• To assist with installation, programming and testing of new installations and make modifications or enhancements to existing installations.
• To provide breakdown assistance both at customer sites and by telephone.
• To attend regular internal training to ensure skills are maintained and enhanced to support new products and services.
• To cover the 24-hour support hotline on a rota basis to provide breakdown assistance by telephone and out-of-hours callouts.
• Work with all the internal departments to achieve desired results on time which will benefit both the customer and the company’s long-term objectives (1st time fix rate, 1st response times etc.).
• To assist with service work / preventative maintenance and mechanical & electrical upgrades.

QUALIFICATIONS

• City and Guilds or NVQ in Mechanical and/or Electrical Engineering.
• Knowledge in latest tools and equipment for field service and customer support in robotic or a similar automation industry/product.

ADDITIONAL SKILLS / REQUIREMENTS

• Passion for all things machinery/automation and robotics with an interest in programming 6-axis robots.
• Some exposure to PLC controls and their programming techniques and/or fault finding would be advantageous but not essential.
• Good mechanical and electrical understanding, able to fault find and problem solve with the ability to identify issues.
• Flexible approach to the work schedule with the ability to work away at short notice within the UK or Ireland.

PERSONAL SKILLS

• Must be a self-motivating individual with a ‘can-do’ attitude, able to work without direct supervision ensuring that all quality requirements of the job are understood and adhered to.
• Takes responsibility for his/her actions, establishes effective working relationships across boundaries, shares knowledge with others proactively, shows integrity, trust, and loyalty.
• Adapts to new and changing demands and situations. Good technical knowledge and understanding and to keep abreast of the latest and current trends in the field of expertise.
• Manages customer conflict situations, excellent time management skills, plans and organizes multiple tasks and projects, complies with rules and regulations.

SALARY PACKAGE

• They’re looking to pay around £45k as a basic salary plus overtime. This role also comes with a company car, private medical insurance, health cash plan, 25 days leave increasing to 28 days with service option to buy 5 days annual leave. Company pension with Royal London, salary sacrifice, with 5% employee and 3% employer contributions.