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Field Service Engineer - Redhill

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Redhill

On-site

GBP 28,000 - 30,000

4 days ago

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An established industry player is seeking a dedicated Field Service Engineer to deliver exceptional customer support and technical solutions. In this permanent position, you will play a crucial role in ensuring customer satisfaction by addressing technical field issues and providing feedback for improvements. This role offers a competitive salary, opportunities for overtime, and a comprehensive benefits package, including a company car and generous holiday allowance. If you're passionate about technology and customer service, this is the perfect opportunity to grow your career in a dynamic environment.

Company Car

Overtime Available

25 Days Holiday

Pension Scheme

Bonus Scheme

Proven customer service experience is essential.
Basic knowledge of electrical and communication systems required.

Provide market leading customer service and technical support.
Support corrective actions process and product failure feedback.
Promote additional services and reduce service costs.

Customer Service

Electrical Systems Knowledge

Communication Systems Knowledge

Field-Based Experience

Job Description

Do you have experience working as a Field Service Engineer? If so, this position could be perfect for you! Our client develops smart solutions and technologies that connect people and systems to provide safer environments. They are looking for an experienced Field Service Engineer to join their growing team. The ideal candidate will provide comprehensive technical customer support for the business, providing support and feedback on technical field issues & complaints.

Position Details:

Field Service Engineer
Permanent
£28,000-£30,000 (OTE £35,000-£40,000)
Monday – Friday 08:00-16:00
Redhill & Surrounding Areas

Responsibilities:

Provide market leading customer service and technical support to all of our customers.
Support the corrective actions process by highlighting customer issues and needs, providing feedback on early warning product failures.
Support the focussed returns process, providing timely products / parts back to help identify product failures and allow modifications to be completed.
Actively promote our additional services and products.
Seek the opportunity to reduce service costs, by ensuring:

Reduction in parts usage
Maintaining correct van stock profile
Focus on high first-time fix rate.
Minimising the need for return visits.
Reducing downtime and improving efficiencies.

Provide support for complaint escalations.
Attend product update meetings and refresher training.
Work with the Regional Lead Engineer to improve customer satisfaction and service efficiency.

Essential Experience/Skills/Qualifications:

Proven customer service experience.
Basic knowledge of electrical and communication systems.
Experience in a field-based role (Full UK Driver’s License).

Company Benefits:

Company Car & Travel Time Paid.
Overtime Available & Call Out Pay (1 in 6).
25 days holiday plus bank holidays.
Pension scheme & Death benefit scheme 2 x annual salary.
Bonus scheme & Long service awards for 10, 20 & 25 years (£50, £150 & £500).

If you feel you’re a good fit for this position, please click ‘apply’

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