Field Service Engineer (Onsite) - Glasgow

Work Flexibility: Onsite

Field Service Engineer based in Glasgow

Great opportunity to join our dedicated team of Field Service Engineers. Company van for business use is provided.
If you're an experienced medical devices engineer looking for new challenges in 2025, who enjoys working independently, can organise your day efficiently and enjoys interacting with customers, this could be the role for you!

What you will do

The Field Service Engineer is primarily responsible for maintaining a professional and profitable repair and preventive maintenance service business on Stryker's products while ensuring compliance with the quality system and manufacturer specifications. He/she delivers technical assistance at customer sites and provides documentation to internal and external customers.

• Advanced understanding of Medsurg product portfolio to enable technical and critical thinking and facilitate surgical procedures as well as support others using the equipment.
• Responsible for troubleshooting and maintaining the overall status of Stryker equipment.
• Show evidence of improving systems/processes within the Managed Service Account to improve the service offered.
• Provide education for clinical staff on the use and operation of Stryker equipment.
• Develop relationships with Sales Managers and Regional Managers outside of the Medsurg franchise.

• Provide technical support for all Stryker equipment.
• Have a thorough understanding of the systems in use, be able to identify key areas of the processes/systems in use and analyse and develop them, making recommendations and implementing potential improvements.
• Follow up on any process/system improvements with thorough analysis and ability to evaluate success.
• Organise and facilitate Managed Service Meetings with the customer as well as looking to involve other franchises.
• Provide a strong communication link between the customer and all Sales Managers across the franchises.
• Work closely with the Technical Services team to organise repairs/loaners and, where necessary, carry out upgrades on equipment within the account.
• Work with MESU within the account to ensure that all equipment is tested to required standards and all procedures regarding Stryker equipment are followed.
• Be able to train new members of Managed Services on the role.
• Teach and guide new Operating Theatre Specialists or Stryker personnel using "best practices" in both Medsurg and other Stryker equipment and systems.
• Maintain and update the Managed Service handbook.
• Produce a monthly service report and record KPI data.
• General administration such as keeping track of items sent back for repair, organising couriers, etc.

• 1-2 years' experience in a medical environment or experience with medical equipment.

• Product training.
• Theatre Skills.

• Excellent communication skills.
• Customer focused and service orientated.
• Analytical and exhibits original thinking.
• Innovative and drive for continuous improvement.
• Highly disciplined individual.
• Organised.
• Articulate and literate.
• Team player.