Field Service Engineer Inkjet North

Agfa; Leeds; Remote; GBP 30,000 - 50,000; Full time

Job description

Job description

This role requires someone who can motivate themselves when working alone and remote from the parent organization, offering strong technical problem-solving skills and great customer service. The ability to communicate clearly on technical matters is vital due to the customer-facing nature of this role. This role is UK-based.

Main Tasks:

• Repair and maintain customer equipment effectively and efficiently.
• Carry out pre-installations and installations.
• Provide remote call pre-qualification and attempt remote fix wherever possible.
• Document and report technical issues where necessary.
• Ensure logging & closure of calls according to published guidelines.
• Maintain a good relationship with customer-facing teams.
• Support the customer in the field, mainly in UK/IE but also support in Europe from time to time.
• Work on a standalone basis, maintain a good team spirit, and share knowledge with other colleagues.

Profile:

• Professional bachelor within a technical area or equivalent by experience for service work (installations, repair, etc.).
• Ideally, previous experience in a customer-facing role providing technical support.
• Skills in service of Wide Format equipment is preferred or similar.
• Preferred skills with Networking, operating systems / IT skills.
• Effective communications with internal/external customers.
• Fluency in English is a must.
• Problem-solving skills / core technical skills.
• Good planning & organizational skills.
• Working understanding of common Office IT Applications (MS Word, Excel, email, etc.).

Additional Requirements:

• Must be prepared to travel with overnight hotel stays, mainly in the UK/IE area but also Europe and possibly overseas, and occasionally longer periods for product training.
• Preferably living in the region around North of Leeds area to make travel time most efficient.
• Local valid Driving License.

What we offer now and in the future:

• A dynamic global organization with a history of innovation and strong product portfolio.
• A challenging environment combined with a supportive management structure.
• Career development and growth.
• A competitive salary and benefit package and company car.
• A friendly work environment surrounded by dedicated and professional colleagues.

About the company

Agfa is a leading supplier to the printing industry. All over the world, we supply sign & display as well as other companies with a range of highly productive and versatile solutions, wide-format inkjet printers and dedicated inks, in addition to workflow automation software. We also serve various industries by deploying our state-of-the-art inkjet inks in printing solutions that are integrated into existing manufacturing processes.