Field Service Engineer

Zetron, Inc; Winchester; On-site; GBP 35,000 - 55,000; Full time

Job description

Select how often (in days) to receive an alert:

Domo Tactical Communications operates in fast growing markets offering innovative and robust wireless security products, leading-edge IP centric network devices, and C4I application software solutions, along with high performance wireless broadcast systems for all industries.

Our passion for innovation keeps us one step ahead in the rapidly changing and increasingly challenging environments within which we perform, whether on the battlefield, in the streets of our cities, or at the world's largest sporting events.

High performance IP Video, communications, and broadcast systems enable our customers to securely monitor, control, communicate, and share information with confidence in complex environments and in the most demanding situations.

What will you be doing?

Reporting to the Client Services Manager the Field Service Engineer will be responsible for providing world-class pre- and post-sales technical support to DTC Sales Teams in the military market, ensuring accurate requirement capture, effective demonstrations, and optimal representation of DTC capabilities. Collaborate with stakeholders to develop costed solutions, plan supply chain and project execution, and enhance or develop products to meet customer needs and market trends. Support trade show planning and design demonstration systems to showcase product features effectively.

As a key member of the team, Field Service Engineer must be able to:

• Provide prompt technical support to sales teams and customers, addressing inquiries and resolving issues efficiently.
• Deliver remote and on-site support for RF, IT, and video configurations of DTC products.
• Collaborate with Solutions, Project, and Engineering teams to align on project requirements and execution.
• Oversee system testing, implementation, and seamless delivery to customers.
• Manage equipment availability and readiness for demonstrations and customer presentations.
• Test, configure, and present systems at exhibitions, ensuring professional and effective operation.
• Showcase product capabilities to exceed customer expectations.
• Develop and deliver comprehensive training courses and materials for customers and internal staff.

About You

We are looking for a skilled Field Service Engineer with expertise in RF signals, COFDM RF systems, and modulation techniques. The ideal candidate will have proficiency in using RF power meters, spectrum analysers, and troubleshooting data communication systems (Ethernet and serial devices) with tools such as Wireshark and Tera Term. Experience with video/audio encoding technologies like H.264 and HEVC is essential.

Strong interpersonal and communication skills are required, along with a proactive mindset, resilience, and a dedication to meeting deadlines.

The successful candidate will be required to undergo Security Screening to ‘SC’ level.

Benefits and Culture

Our culture is supportive and collaborative. You will be part of a multidisciplinary team where we share our ideas and innovation is strongly encouraged. We are looking for someone with genuine passion for the job and a “can-do” attitude.

• 25 days annual leave plus Bank holidays
• A generous pension plan, company match up to 9%.
• Company bonus scheme
• Annual pay reviews (discretional)
• A personal approach to training and development
• Employee Assistance Program
• Income protection
• Life assurance
• Flexible core working hours.
• Open plan, modern office environment

Enjoy working as part of a global organisation with teams in Whiteley, Hampshire; USA; Denmark, Singapore; Dubai and Australia.

DTC is committed to promoting a culture that supports personal development and embraces a diverse mix of employees throughout all levels of the organisation.

Interested in a career with us?

Simply click on APPLY and we’ll be in contact shortly.