Field Service Engineer

• Legal Entity: Syntegon Technology Limited

Company Description

We are ready to try something new. Are you?

Syntegon is a global leader in process and packaging technology. With around 5,800 colleagues in nearly 20 countries, the Syntegon Group works on intelligent and sustainable technologies for the pharmaceutical and food industries. Let's contribute together to ensuring that people worldwide are provided with high-quality medications and safely packaged food.

With our global service organization and our comprehensive service portfolio, we contribute sustainably to the profitable growth of our customers. Together, let's help ensure that people around the world are supplied with high-quality medicines and safely packaged foods.

Take the first step! Apply now!

Job Description

Dual skilled for packaging division covering the UK and EMEA region (Europe, Middle East and Africa). Specialising in pharmaceutical process and packaging equipment. A fantastic opportunity for a Technical Engineer who will be responsible for installations, commissioning and all aspects of service support for Syntegon Packaging equipment users.

Key Responsibilities:

• Install and commission new packaging lines
• Run equipment in production environment to agreed specification level
• Carry out site acceptance tests on new equipment with responsibility for sign off
• Recognize problems and their root cause across entire range of secondary packaging equipment
• Manage breakdowns and troubleshooting
• Train customers in routine maintenance and operation of Syntegon Packaging equipment
• Provide routine maintenance and planned servicing of Syntegon Packaging equipment according to service agreements and schedules
• Assess maintenance needs and parts required to bring customers' equipment up to satisfactory performance level
• Support product trials
• Work to tight timescales to minimize downtime
• Advise customers of future maintenance programs and training
• Liaise with Syntegon engineers should modifications be required
• Resolve electrical, mechanical and software issues on range of equipment
• Identify root cause problems and resolve. If resolution is not possible, liaise with engineering team and customer to determine solutions
• Provide detailed reporting following site visits
• Ongoing product training
• Work with own initiative and skills
• Manage customer expectations

Knowledge and Skills:

• Experience in a previous field service role is desirable
• Packaging engineering and technical skills desirable
• Exposure to FMCG & GMP manufacturing industry
• Qualifications in Mechatronics, mechanical and electrical engineering
• Full understanding of both modern and old control systems across a wide range of platforms, with the ability to follow schematics
• Understanding correct methods of mechanical engineering from changing bearings to setting up machinery
• Adjusting high-speed packaging machines to achieve optimum efficiency and high-quality packages
• Ability to find and identify worn and damaged parts from assembly drawings
• In-depth knowledge of PLC theory and implementation
• Ability to fault-find in complex software, predominantly on RsLogix 5/500/5000, RS FactoryTalk View ME/SE, Simatic Step7, WinCC Flexible, Wonderware InTouch
• Understanding of motion controls, single and multi-axis for stepper or servo control
• Commercial awareness, with the ability to spot opportunities and confidence to discuss products with customers before reporting to sales
• An understanding of a high-level of customer service
• Ability to prioritise and work to challenging deadlines
• Ability to work remotely, with time away from home
• Full driving license

Qualifications

Qualifications:

• Experience in field service, preferably in packaging engineering
• Qualifications in Mechatronics, mechanical or electrical engineering
• Understanding of FMCG & GMP manufacturing industry
• Proficiency in electrical, mechanical, and software engineering, including modern and legacy control systems
• High-speed packaging machine adjustment and optimisation
• PLC theory and implementation (e.g., RsLogix, Simatic Step7)

Additional Information

We are a group of open-minded and high-spirited collaborators. We emphasize collaboration and mutual support. We are more than happy to support your wishes of improvement within your area of expertise. Besides that, we offer a fine salary package, lots of benefits, and various fun social activities.

Syntegon offers:

• 25 days holiday per year + public holidays
• Staff discount for various retailers including access to company benefits
• Medical cash plan
• Life Assurance (7 x annual salary)
• Income protection
• An excellent opportunity to gain experience within a global company