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Field Service Engineer
Reed
London
On-site
GBP 25,000 - 45,000
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Job summary
An established industry player is seeking a skilled technician to provide exceptional service for bean-to-cup coffee machines and drinks equipment. This role involves attending customer sites primarily in London, performing installations, repairs, and preventative maintenance. You will be responsible for ensuring customer satisfaction through quality checks and effective communication. If you have a passion for coffee and a knack for technical service, this opportunity allows you to enhance your skills while contributing to a customer-focused environment. Join a team that values integrity, reliability, and teamwork.
Qualifications
- Experience in repairing premium coffee machines like Rex-Royal and Franke.
- Strong customer service and communication skills.
Responsibilities
- Attend emergency calls and repair coffee machines as per SLAs.
- Install new equipment and provide customer training.
Skills
Repair of coffee machines
Customer communication
Problem-solving
Equipment knowledge
Tools
Bean-to-cup coffee machines
Water taps
Job description
Overview
To provide a high-quality technical service to customers by installing, servicing, repairing, and maintaining their bean-to-cup coffee machines, water taps, and other drinks equipment. To attend customer sites, mainly in and around London, to repair machines, carry out pre-installation site checks, filter changes, drink quality audits, preventative maintenance, and installations.
Key Areas Include:
- Call outs
- Installation & Tastings
- Service
- PPMs
- Tastings and Quality Checks
Key Responsibilities:
Call Outs
- Attend emergency calls allocated by Customer Service Desk (CSD) and in line with our SLAs.
- Fault find, repair machines, and identify problem areas ensuring appropriate action is taken to minimise future breakdowns.
Installations & Tastings
- Install new coffee machines, water taps, and other drinks equipment, liaising with the customer on-site to ensure they are happy with the drink setup.
- Provide customers with full training on the operation and care of the equipment.
Service
- Carry out PPMs on equipment including PSSR pressure tests.
- Complete all service documentation post-visit to enable jobs to be closed on the system.
- To carry out stock control relating to machines and spare parts.
Other
- Assist in the workshop with machine setup, parts, repairs, and refurbishment/servicing of equipment when required.
- Ensure parts usage is accounted for and van stock is accurately maintained.
- Occasionally travel further afield in order to carry out machine installations and attend emergency calls.
- Maintain and enhance product knowledge by attending relevant courses.
Your Skills and Experience:
- Experienced in the repair of premium bean-to-cup coffee machines such as Rex-Royal, Franke, WMF.
- Experienced working in the London area.
Competencies
- Good communicator
- Interest in equipment
- Customer-focused
- Interest in coffee
Your Values
- Integrity
- Honesty
- Team player
- Reliability
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