Field Service Engineer

Artemis Talent Solutions Ltd; Lancaster; Remote; GBP 42,000 - 50,000

Job description

Field Service Engineer - Packaging Machinery

Location: Home based covering UK (mainly North)

Salary: £42k+ bonus, fully expensed vehicle, Pension, Private Health, mobile/laptop, life assurance and 25 days holiday plus bank holidays.

About Us: With over 85 years of experience, we are a leading sales and service distributor in the UK, representing top-tier Japanese, Italian, and German manufacturers. Our diverse range of strapping, wrapping, stretch, and shrink hooding machines serves various industries, and we proudly maintain a market-leading position in the building products sector.

Role Overview: We are seeking a dedicated Field Service Engineer to join our dynamic team. In this role, you will be responsible for the installation, commissioning, and post-installation support of major packaging machinery and systems across the UK. You will also provide technical assistance, conduct performance trials, and deliver training to our valued customers.

Key Responsibilities:

1. Installation & Commissioning: Lead and assist in the setup and commissioning of advanced packaging machinery at client sites nationwide.
2. Technical Support: Offer troubleshooting and post-installation support to ensure optimal machine performance.
3. Training: Conduct operator and engineer training sessions to enhance customer proficiency with our equipment.
4. Performance Trials: Execute and oversee machine performance evaluations post-installation.
5. Collaboration: Work closely with field service engineers, the sales team, and the Service Engineering Manager to provide comprehensive technical support.
6. Supplier Interaction: Coordinate with international technicians and representatives from our partner manufacturers during installations and issue resolution.

Qualifications:

1. Educational Background: Qualified to C&G/ONC level or possess a vocational equivalent in electro/mechanical engineering.
2. Technical Expertise: Solid understanding of industrial machinery with a logical approach to fault diagnosis. Experience in installing and commissioning end-of-line packaging equipment is advantageous but not essential.
3. PLC Proficiency: Demonstrable experience with PLC programming, particularly Siemens and Allen Bradley systems would be a definite advantage.
4. Team & Leadership Skills: Ability to work collaboratively within a team and take the lead on project installations when required.
5. Personal Attributes: Hardworking, self-motivated, reliable, well-presented, and possessing excellent interpersonal skills.

What We Offer:

1. Comprehensive Training: Extensive product training to ensure you are well-versed with our machinery and systems.
2. Supportive Environment: Engage with a team of professionals in a company boasting a turnover of £12m+, including 7 Sales Managers and 18 Field Service personnel.
3. Career Growth: Opportunities for professional development in a market-leading organization with over 5,000 machines installed across the UK.

If you are passionate about engineering and eager to contribute to a company that values innovation and customer satisfaction, we would love to hear from you.