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Field Service Engineer

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Goole

On-site

GBP 38,000 - 40,000

Full time

30+ days ago

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An established industry player is seeking a dedicated Field Service Engineer to join their dynamic team. This role involves conducting pre-bid site surveys, installing, and commissioning advanced ANPR equipment, ensuring customer satisfaction through effective training and technical support. The ideal candidate will have a strong background in electronic and electrical engineering, along with excellent problem-solving and communication skills. If you are passionate about technology and enjoy working in a fast-paced environment, this opportunity is perfect for you. Join a forward-thinking company that values innovation and customer service excellence.

Company car

Training opportunities

Travel opportunities

GCE/GCSEs in English & Maths are essential.
Relevant vocational qualifications and specialist training preferred.

Conduct site surveys and install/commission ANPR equipment.
Provide customer training and technical support as needed.
Document activities and escalate issues to engineering team.

Problem-solving skills

Attention to detail

Communication skills

Time management

Interpersonal skills

GCE/GCSEs grade C or higher in English & Maths

ONC Electronic & Electrical engineering

Relevant Vocational qualifications

IPAF accreditation

G39 accreditation

NRSWA signing, lighting & Guarding accreditation

XML

.Net 3.5 framework

Job Description

Techniche Global are supporting a leading technology company to appoint a Field Service Engineer who will be responsible for pre-bid site surveys and the onsite service and installation/commissioning of the Company’s ANPR equipment.

Salary: £38-40k

Location: Goole, Yorkshire (servicing areas include: Hull, Leeds, Lincoln, Sheffield and York)

Duration: perm, full-time

Requirements: driving license (you will get a company car)

Key Responsibilities:

Site survey to define equipment required on site
On site repairs/equipment replacement
Pre-installation configuration of equipment
Installation and commissioning of Company’s ANPR equipment
Provision of customer training
‘Live’ testing of new products
Provision of technical support when in office
Assist with pre-qualification equipment testing
Accurate and thorough documentation of activities carried out on site
Logging and reporting design issues
Provide a knowledge base to internal and external customers on Company products
Escalate issues as needed to the engineering team and the Customer Support Manager
Work as a team to meet contractual support requirements
Have good cross department communication and relationships
Assist in the retention of support contracts by offering superior customer support experience
Assist in the education of clients on Company products
Have a valid passport and be able to travel as required
Other duties as assigned

Essential Qualifications:

GCE/GCSEs grade C or higher in English & Maths
ONC Electronic & Electrical engineering
Relevant Vocational qualifications
Where appropriate, specialist training and qualifications
IPAF accreditation
G39 accreditation
NRSWA signing, lighting & Guarding accreditation

Desired Experience:

Attention to detail and strong problem-solving skills
Good understanding of networking, WAN, LAN, WiFi & GPRS/3G
Ability to work on own initiative & as part of the team
Ability to understand customer issues & define resolution paths to these
Understanding of XML, .Net 3.5 framework, C# or equivalent
Ability to comprehend written and verbal communication
Communicate effectively with both internal and external customers
Present a professional image to the customer
Manage time and set priorities for tasks
Understand the functionality of Company Hardware and software, in context of client usage
Practice effective self-management
Previous experience of working in a technology installation environment
Ability to assess priorities and work to strict deadlines
Experience of working as part of a team
Strong interpersonal skills to establish and maintain good working relationships
Ability to communicate effectively at all levels in the organisation and with external contacts
Ability and willingness to work weekends, when required
Driving Licence