Field Service Engineer

GE HealthCare Voluson Ultrasound; Darlington; On-site; GBP 30,000 - 50,000; Full time

Job description

Job Description Summary

Our Field Service engineers are responsible for repair and maintenance of all equipment models specific to a modality or modalities in the assigned area. In this role, you'll be responsible mainly for servicing the X-Ray modality. You'll develop and maintain strong interpersonal relationships with customers ensuring customer satisfaction and equipment functionality.

South UK location: Ideally Berkshire or Surrey and surrounding counties.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Responsibilities

• Maintaining all models specific to a modality in the assigned area. Training is provided.
• Performing total system level troubleshooting on complex multi-symptom problems.
• Communicating clearly with customers and department managers on the equipment status and maintain customer satisfaction.
• Assisting in Account Sales visits, helping train others where necessary, identifying Sales opportunities and communicating them to accounts team.
• Assisting in the growth and direction of business in geographic area.
• Responsible for Warranty and PMS contract cost control.
• Completing all administration tasks on time (e.g., ensure timely completion of FMI’s and PMS inspections documentation for assigned accounts).
• Playing a leading role in a complex and multifunctional rooms.
• Sharing best practices.
• Maintaining effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.

Qualifications/Requirements

• Qualified Technician/ Engineer or equivalent professional experience in medical devices, relevant Field Service experience.
• Technical analytical skills.
• Planning and organizing work effectively and efficiently.
• Ability to work independently with minimum supervision, high work standards and quality, showing initiative and motivation.
• Customer-oriented attitude; deals tactfully and effectively with differences of opinion, excellent listening and interpersonal skills.
• Fluency in English.
• Valid driving license, active driving experience.

Inclusion and Diversity
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Additional Information
Relocation Assistance Provided: No