Field Operations Engineer (Chemical Treatment)

Job Title: Field Operations Engineer (Chemical treatment)
Location: Preston, M6 Corridor
Territory: From Carlisle to Stafford
Type: Permanent, Full-time, 37.5 hours per week
Benefits: £Competitive salary + overtime + commission + 25 days annual leave (plus your birthday off), Company vehicle + Fuel card, Comprehensive pension scheme

Our client is seeking a Field Operations Engineer to deliver top-tier service to their water treatment customers.

Key Responsibilities:

1. Develop and maintain strong customer relationships.
2. Provide on-site corrective/preventative maintenance and after-sales technical support.
3. Perform service, chemical treatment analysis, monitoring, and account management.
4. Ensure Legionella control and customer compliance with ACOP L8.
5. Offer recommendations for best working practices to customers.
6. Gather information for client review meetings and review site water services risk assessment.
7. Compile and maintain site log books for customers, including auditing.
8. Initiate water treatment programs on new accounts and commission new dosing/control installations.
9. Complete risk assessments, work reports, and all other relevant documentation.
10. Identify opportunities for selling parts, consumables, plant upgrades, and refurbishment work.
11. Provide feedback to customers on future product development, features, and functions.
12. Update line manager on issues that may impact the company financially, reputationally, or operationally.

General Requirements:

1. HNC or degree in Mechanical, Electrical, or Chemical Engineering or Chemistry qualification (or similar).
2. GCSE or equivalent in English and Maths.
3. Full UK driving license is mandatory.
4. Excellent time management skills.
5. Knowledge and experience in chemical water treatment (cooling tower management, boiler optimization).
6. Experience as an Operations/Service Engineer, Technical Support, or laboratory role.
7. Passion for delivering exceptional customer service.
8. Ability to handle challenging conversations and find resolutions.
9. Strong verbal and written communication skills at all levels.
10. Demonstrable experience in building strong working relationships internally and externally.
11. Good IT competency.
12. Strong organizational skills with attention to detail.
13. Ability to prioritize workload and manage multiple tasks.