Field Care Supervisor - Domiciliary Care

Be part of the growing team to support both care workers and service users at Sama Care Ltd. We are looking for a Field Care Supervisor who will be assisting the CQC Quality manager in ensuring that staff are performing safely and up to the required standard. Thus, giving our Service User the best service possible, while ensuring any service user concerns are passed up to the quality manager in a timely and effective manner.

Locations: Haringey area – on the road and Office.

Shifts available: Full time. Permanent Monday to Friday – flexibility in hours – (weekend availability 1 in 4 on call rota or if required in an emergency)

Who can apply: (We do not hold a sponsor licence)

Experience as a Field Care Supervisor or minimum 1 year’s experience in the care profession essential. All applicants must have a good level of spoken and written English and be eligible to work in the UK. Holding a Full Driving Licence and access to own vehicle preferred.

About the Role:

Due to our growth in number of carers and clients we are now recruiting for a Field Care Supervisor who is a driven and caring professional to join our friendly office. You will help manage and develop the business, ensuring we always have best practice, full compliance and a well support care team.

Duties will include:

• Understanding and meeting our client needs
• Supporting and undertaking regular supervisions with your care team
• Supporting your care team with calls as and when required
• You will be responsible for implementing field-based quality control systems and providing support to your care team
• Arranging initial visits to, and the assessment of, prospective Service Users to decide whether Sama Care Ltd can meet their personal care needs and negotiating an appropriate fee with the purchasing authority, or the customer or customer’s family if not eligible for local authority support.
• Conduct Care Plans with Risk Assessments as part of the Individual Needs Assessment and to update these as required as part of the Service User's risk management;
• Delivering personal and non-personal care to service users if necessary
• Carry out introductory visits every time a Care Worker visits a Service User for the first time.
• Liaise closely with Care Coordinators regarding recruitment, permanent allocation of Care Workers and the writing of Care & Support Plans
• Identify any training needs of Care Workers and report accordingly.
• Conduct Care Reviews and respond to Individual Review Forms completed by Care Workers
• Report any changes in a Service User to the Care Coordinator/ Line Manager
• Monitor, supervise and mentor all Care Workers in the field
• Encourage and identify opportunities for Care Workers' continuing professional development.
• Monitor all Service Users for customer satisfaction
• Ensure the accuracy and completeness of all documentation held in Service Users' homes/files/IT systems.
• Ensure that all written reports and administration is up to date
• Liaise closely with the Quality Manager and Care Coordinator in the office and report back regularly on activity in the field.
• Liaising with GP's, District Nurses, Social Services, and other Health Professionals.
• Participate in on-call rota.
• Ensure rostering systems are implemented through the electronic system and all carers are assigned. Ensuring all service user calls have been assigned.

Why work with us:

• DBS (Free)
• Full induction/development programme
• Pension scheme – Nest
• Career progression – continued support for professional development
• Competitive rates of pay (London Living Wage)
• Excellent training, ongoing professional development and defined career opportunities once working with us.
• Employee Assistance Programme to support your mental health

Key skills and attributes required:

• Excellent communication skills
• Committed to maintaining our high standards of care through quality monitoring
• Experienced in health and social care
• Able to manage, motivate, support and inspire your care team
• Flexible working to evolve the role and manage your time
• Working knowledge and understanding of training requirements in the domiciliary care sector
• General office administrative duties – maintaining training records, written assessments and observations.
• Process and procedure driven with the ability to adapt to change
• Excellent communication skills at all levels
• Ability to work on your own initiative and as part of a close network team
• Good planning and organisational skills incorporating excellent time management
• Ability to work to strict timeframes and deadlines without hindering on quality of delivery
• Highly punctual and reliable at all times

Qualifications/licences:

• Completing QCF Level 3 in Health and Social Care or equivalent qualification and upwards.
• If you have level 3 Health & Social care you could work toward level 5 with us.
• Full Driving Licence and access to a vehicle (preferred)

Salary: starting £25,000 per year

To apply please submit your CV.

What happens next?

We will contact you for a screening interview during which you may ask any questions about working in the care industry. If you pass the screening process, you will then be invited to a face-to-face interview. We will let you know the outcome and if successful we will then thoroughly vet all potential staff before they work with us. This includes an enhanced DBS, and 2 satisfactory references (Referees will be your most recent employers and/or a professional/academic).

Job Type: Full-time

Pay: From £25,000.00 per year

Benefits:

• Company pension
• Health & wellbeing programme

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Experience:

• working in Domiciliary care: 1 year (required)

Licence/Certification:

• NVQ Level 2/3 Health & Social Care (preferred)
• Driving Licence & car (preferred)

Location:

• Haringey (preferred)

Work Location: On the road

Application deadline: 25/11/2024