Field-Based Digital Product Trainer - South West UK

Institut Straumann AG; England; On-site; GBP 30,000 - 60,000; Full time

Job description

Who We Are
At Straumann Group, we are pioneers in dental innovation, dedicated to empowering dentists, orthodontists, and labs worldwide with cutting-edge solutions that transform smiles and lives. With a legacy of excellence and a passion for innovation, we lead the industry in implantology, digital dentistry, and orthodontics.

Our global team is united by a shared commitment to excellence, collaboration, and customer-centricity. We foster a culture of trust, diversity, and continuous learning, where every team member has the opportunity to grow and make a meaningful impact.

Joining Straumann Group means becoming part of a company that values bold ideas, embraces change, and continuously strives to shape the future of dentistry.

Are you ready to be part of a team that is redefining oral healthcare?

Job Purpose
The Field-Based Digital Product Trainer plays a crucial role in training and supporting dental professionals in the seamless adoption of Intraoral Scanners (IOS) and other Straumann digital solutions. This individual will work closely with our enterprise solutions customers, private dental clinics, and dental laboratories to ensure successful technology integration, workflow optimization, and long-term digital adoption. As a key advocate for digital transformation, the trainer will not only educate users on how to operate the IOS effectively but also support the Digital Success Manager (DSM) in driving the successful integration and adoption of Straumann digital products. Through engaging, structured, and hands-on training, this role will help dental professionals maximize their investment in digital dentistry, ultimately reinforcing Straumann’s position as a leader in the market. This role requires an enthusiastic, organised, and adaptable professional with strong communication, coaching, and problem-solving skills. The trainer must be comfortable working in a fast-paced, customer-facing environment, engaging with practice managers, clinicians, and dental teams to inspire confidence in digital solutions. Additionally, a data-driven mindset is crucial, as success in this role will be measured by adoption rates, engagement levels, and practice performance improvements. In addition to training, 30% of this role will involve supporting the 1st-level digital support team, assisting with basic troubleshooting, user inquiries, and technical guidance to enhance the overall customer experience. This is a field-based position requiring approximately 70% travel, with flexibility for varied working hours based on customer needs, as well as occasional weekend work for industry events and trade shows.

Key Responsibilities

1. From unboxing to adoption.
2. Deliver engaging and structured training sessions to ensure customers confidently integrate and utilize IOS and other Straumann digital products in their daily workflows.
3. Support the Digital Success Manager (DSM) in driving successful integration and adoption of Straumann digital solutions within dental practices and labs.
4. Work closely with practice managers, clinicians, and staff to drive engagement, enhance patient care, and support overall practice growth through digital transformation.
5. Take a data-driven approach to adoption, using metrics and customer feedback to assess engagement levels, identify challenges, and refine training strategies.
6. Monitor key performance indicators (KPIs) such as scanner usage rates, workflow efficiency, and patient treatment uptake to measure training success and digital adoption.
7. Identify and address challenges in digital workflow adaptation, proactively providing solutions to optimize integration.
8. Provide follow-up training and ongoing support to reinforce best practices and ensure sustained digital adoption.
9. Assist in creating and updating training materials, incorporating advancements in digital dentistry and customer feedback.
10. Encourage a digital-first mindset, guiding practices through the transition from traditional workflows to a fully digital approach.
11. Support industry events and trade shows, representing Straumann’s digital solutions and demonstrating product capabilities.
12. Assist the 1st-level digital support team with customer inquiries, troubleshooting, and resolving basic technical issues related to IOS and Straumann digital solutions.
13. Provide remote or on-site guidance to address common challenges, ensuring minimal disruptions in digital workflow adoption.
14. Maintain accurate logs of support interactions in CRM tools, helping track recurring challenges and inform future training initiatives.

Requirements & Qualifications

1. Proven experience in training, coaching, or education, preferably within the dental, medical, or healthcare technology sector.
2. Strong understanding of digital dentistry workflows, particularly Intraoral Scanner (IOS) technology.
3. Experience supporting digital adoption and workflow integration in a healthcare or technology setting.
4. Ability to translate complex technology into easy-to-understand training for dental professionals.
5. Highly organized and self-motivated, with the ability to manage schedules efficiently.
6. Exceptional communication and presentation skills, capable of engaging and inspiring diverse audiences.
7. Analytical mindset with experience using data-driven insights to assess adoption rates and improve training effectiveness.
8. Basic troubleshooting skills and familiarity with digital support processes, ensuring effective collaboration with the 1st-level digital support team.
9. Comfortable using CRM tools, analytics dashboards, and digital training platforms to track customer progress and engagement.
10. Adaptable and comfortable working in a fast-paced, customer-facing role.
11. Up to 70% travel including occasional weekends.

Why Join Us?
At Straumann, we are shaping the future of digital dentistry. As a Digital Product Trainer, you will play an integral role in helping dental professionals transition to a fully digital workflow, making a tangible impact on efficiency, patient experience, and practice growth. Your expertise in training, digital adoption strategies, and technical support will ensure our customers maximize the value of digital dentistry, driving long-term success for both their practices and Straumann.