Female only Complex HCA (DUNSTABLE)

KASE Care is seeking a compassionate and experienced Female Complex Healthcare Assistant to provide specialist care for a service user in Dunstable with a spinal cord injury and an acquired brain injury. The role involves supporting the individual with tracheostomy and ventilator care, suctioning, autonomic dysreflexia management, PEG feeding, diabetes management, catheter care, and moving & handling using a hoist.

This is a 12-hour shift role (days and nights), offering £13 - £16 per hour during a six-month probationary period. Successful candidates must be comfortable with dogs, as the service user lives alone with their pet. Full training and induction will be provided at our head office in Loughton.

Main duties of the job

• Tracheostomy & Ventilator Care: Perform regular suctioning and use cough assist as needed.
• Autonomic Dysreflexia Management: Monitor and respond to symptoms effectively.
• Moving & Handling: Assist with transfers using a hoist.
• Medication Administration: Manage and administer rig medication safely.
• Diabetes Management: Monitor blood sugar levels and respond accordingly.
• Specialist Feeding: Support PEG feeding and ensure proper nutrition.
• Catheter Care: Monitor and assist with catheter management.
• Personal Care & Hygiene: Assist with daily living tasks, including bathing, dressing, and toileting.
• Meal Preparation & Support: Ensure the service user receives adequate nutrition.
• Companionship & Emotional Support: Provide a caring, patient, and reassuring presence.

About us

KASE Care is a dedicated and compassionate healthcare provider, specialising in delivering high-quality, person-centred care to individuals with complex health needs. Our mission is to enhance the quality of life for our service users by providing tailored support that promotes independence, dignity, and well-being.

We offer a range of specialist care services, including:

• Complex care (e.g., spinal cord injuries, brain injuries, tracheostomy and ventilator care)
• Dementia and Alzheimers care
• Diabetes management
• Palliative and end-of-life care
• Catheter and PEG feeding support
• Medication administration
• 24/7 live-in and domiciliary care services

Job summary

KASE Care is seeking a compassionate and experienced Female Complex Healthcare Assistant to provide specialist care for a service user in Dunstable with a spinal cord injury and an acquired brain injury. The role involves supporting the individual with tracheostomy and ventilator care, suctioning, autonomic dysreflexia management, PEG feeding, diabetes management, catheter care, and moving & handling using a hoist.

This is a 12-hour shift role (days and nights), offering £13 - £16 per hour during a six-month probationary period. Successful candidates must be comfortable with dogs, as the service user lives alone with their pet. Full training and induction will be provided at our head office in Loughton.

Main duties of the job

• Tracheostomy & Ventilator Care: Perform regular suctioning and use cough assist as needed.
• Autonomic Dysreflexia Management: Monitor and respond to symptoms effectively.
• Moving & Handling: Assist with transfers using a hoist.
• Medication Administration: Manage and administer rig medication safely.
• Diabetes Management: Monitor blood sugar levels and respond accordingly.
• Specialist Feeding: Support PEG feeding and ensure proper nutrition.
• Catheter Care: Monitor and assist with catheter management.
• Personal Care & Hygiene: Assist with daily living tasks, including bathing, dressing, and toileting.
• Meal Preparation & Support: Ensure the service user receives adequate nutrition.
• Companionship & Emotional Support: Provide a caring, patient, and reassuring presence.

Why Choose KASE Care?

• Highly trained staff: Our caregivers undergo rigorous training and induction to ensure they provide the best care possible.
• Personalised care plans: We tailor our services to meet the specific needs of each service user.
• Commitment to excellence: We uphold the highest standards of care, ensuring safety, comfort, and quality of life.
• Supportive and compassionate approach: We believe in treating every service user with respect, kindness, and understanding.

At KASE Care, we are more than just caregivers we are trusted companions and advocates, dedicated to making a difference in the lives of those we support.

Job description

Job responsibilities

Job Title: Female Complex Healthcare Assistant

Location: Dunstable

Shifts:

• 12-hour Day Shifts: 08:30 20:30
• 12-hour Night Shifts: 20:30 08:30

Pay Rate: £13 - £16 per hour during a six-month probationary period (subject to increase upon successful completion of probation).

Key Responsibilities:

• Tracheostomy & Ventilator Care: Including regular suctioning and cough assist.
• Autonomic Dysreflexia Management: Recognising and responding appropriately to symptoms.
• Moving & Handling: Using a hoist for safe transfers.
• Medication Administration: Rig medication management and administration in line with care plans.
• Diabetes Management: Monitoring blood sugar levels and responding accordingly.
• Specialist Feeding: PEG feeding and ensuring adequate nutrition.
• Catheter Care: Monitoring and assisting with catheter management.
• General Personal Care: Supporting with hygiene, dressing, and daily living tasks.
• Companionship & Emotional Support: Ensuring the service users well-being and quality of life.

Candidate Requirements:

• Must be female due to the personal care needs of the service user.
• Previous experience in complex care is highly desirable.
• Comfortable working in a home environment with a dog, as the service user lives alone with their pet.
• A compassionate, patient, and proactive approach to care.
• Ability to work independently and as part of a healthcare team.

Recruitment & Training Process:

• All successful candidates must attend a recruitment day at our head office in Loughton.
• If successful during the recruitment and interview stage, candidates must complete a five-day intensive induction, also held at our head office in Loughton.
• Comprehensive training will be provided, including specialist training on all aspects of the service users care needs.

This is a rewarding opportunity for a committed healthcare assistant looking to make a significant difference in someones life while developing their skills in specialist complex care.

Person Specification

Experience

Essential

• Tracheostomy Care Including regular suctioning and use of cough assist.
• Ventilator Management Monitoring and troubleshooting ventilator support.
• Autonomic Dysreflexia Awareness Recognising symptoms and responding appropriately.
• Moving & Handling Using hoists and other mobility aids safely.
• Medication Administration Including rig medication management.
• Diabetes Management Monitoring blood sugar levels and responding effectively.
• PEG Feeding & Specialist Nutrition Support.
• Catheter Care Monitoring, emptying, and maintaining catheter hygiene.
• Personal Care Assisting with bathing, dressing, toileting, and hygiene.
• Working Independently in a Home Care Setting Providing one-to-one care.
• Supporting Individuals with Spinal Cord Injuries & Acquired Brain Injuries.
• Experience in a Role Requiring Accurate Record-Keeping Using digital care plans (e.g., Care Planner apps).
• Providing Emotional & Physical Support Ensuring dignity and well-being.
• Confidence Working in a Home with a Dog The service user lives alone with their pet.
• Following Care Plans & Working Within a Multi-Disciplinary Team.

Desirable

• Advanced Tracheostomy Care Including ventilator weaning and long-term ventilator management.
• Experience with Advanced Ventilator Settings Managing and adjusting ventilator support for complex needs.
• Autonomic Dysreflexia Emergency Management Providing immediate response to autonomic dysreflexia episodes.
• Experience Supporting Individuals with Spinal Cord Injuries Particularly those requiring high levels of assistance and specialist care.
• Advanced PEG Feeding Support Administering and managing long-term feeding tubes.
• Experience Managing Diabetes with Complex Needs Administering insulin and adjusting care based on blood sugar levels.
• Advanced Catheter Care Including intermittent catheterisation and catheter maintenance techniques.
• Experience with Brain Injury Rehabilitation Supporting cognitive recovery and managing symptoms of acquired brain injuries.
• Mental Health Care Experience Particularly in dementia or cognitive disorders.
• Palliative or End-of-Life Care Experience Supporting individuals with complex medical needs in their later stages of life.
• Experience in Providing Care in Private Homes with Pets Comfortable managing the care environment where animals are present.
• Use of Digital Care Management Systems Proficiency in platforms like Nourish or similar.
• Supervisory or Mentoring Experience Having led or mentored junior carers or support staff.
• Experience with Specialist Equipment Familiarity with using equipment such as specialised hoists, oxygen supplies, or feeding pumps.
• Experience with Multi-Disciplinary Team Work Collaborating with healthcare professionals, therapists, and other support staff.

Qualifications

Essential

• Right to Work in the UK Proof of eligibility to work in the UK.
• Minimum NVQ Level 2 in Health & Social Care (or equivalent qualification).
• Previous Experience in Complex Care Specifically in tracheostomy and ventilator care, PEG feeding, diabetes management, and moving & handling with a hoist.
• Tracheostomy & Ventilator Training Certification Evidence of prior training and competency.
• Medication Administration Training Including rig medication management.
• PEG Feeding Training Experience with specialist feeding techniques.
• Moving & Handling Training Experience using hoists and other mobility aids.
• Catheter Care Training Knowledge of correct monitoring and management.
• Autonomic Dysreflexia Awareness Understanding of symptoms and appropriate responses.
• Valid Enhanced DBS Check On the Update Service or willingness to obtain a new one.
• Up-to-Date Mandatory Training Including Safeguarding, First Aid, and Infection Control.
• Comfortable Working in a Home with a Dog As the service user lives alone with their pet.
• Excellent Communication & Record-Keeping Skills Ability to log care notes accurately in the digital Care Planner app.
• Commitment to Completing Full Induction & Training Attendance at a 5-day intensive induction at our head office in Loughton.

Desirable

• NVQ Level 3 or higher in Health & Social Care (or equivalent qualification).
• Previous experience in complex care, specifically with spinal cord injuries and acquired brain injuries.
• Additional Tracheostomy & Ventilator Care Experience, beyond basic training.
• Advanced Medication Administration Training, including controlled drugs.
• Specialist PEG Feeding Training (beyond standard competency).
• Experience with Autonomic Dysreflexia Management, including emergency response.
• Diabetes Care & Insulin Administration Training.
• Hoist and Moving & Handling Trainer Certification.
• End-of-Life & Palliative Care Training.
• Mental Health Awareness Training, particularly in dementia care.
• First Aid & CPR Certification, updated within the last year.
• Catheter Care & Bladder Management Training (beyond standard competency).
• Experience working in a home environment with pets, particularly dogs.
• Driving licence and access to a vehicle (preferred but not essential).
• Experience using digital care planning systems, such as Nourish or similar platforms.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kase Care Limited

Address

Head Office - High Beech Road

High beech house

Loughton

Great Britain

IG10 4BL

Employer's website

https://kasecare.co.uk/ (Opens in a new tab)

£13 to £16 an hour to increase upon completion of probation