Farm Shop Cafe Assistant

At a glance

Salary: £11.44 - £12.00 hourly rate

Contract type: Permanent

Hours of work: 15 hours per week, working Saturday 09:00 - 17:30 & Sunday 09:30 - 17:00

About the role

As a Farm Shop Assistant, you will have high standards of customer service and will be required to work as part of a team. You should be organized in your duties to meet the needs of the busy Farm Shop & Cafe.

Some of your key responsibilities will include:

This role will primarily be in the cafe, where food handling and preparation with high standards of service and hygiene are expected. As a selling assistant in the shop, you will engage with customers, replenish stock, maintain housekeeping, and operate the tills to provide an enhanced all-round experience. In both aspects of the role, you are expected to represent the Waitrose brand and uphold our amazing customer service reputation. Good cleaning and display skills are required to maintain shop standards. When working in the cafe, compliance with all specific food safety legislation, procedures, and standards is necessary. Support for the running of events may also be required.

Key Responsibilities

1. Engaging with customers with excellent customer service.
2. Ensuring all stock is replenished and maintaining shop standards for a pleasant customer experience.
3. Supporting all areas of the Farm Shop, including processing transactions in a timely manner.
4. Minimizing food wastage by demonstrating great care and due diligence when rotating stock.
5. Complying with all food safety legislation, procedures, and standards when working in the cafe.
6. Occasionally supporting the running of events for our customers.

Essential skills/experience you'll need:

• Excellent customer service skills.
• Ability to work as a team.

Desirable skills/experience you may have:

• Level 2 Food Safety in Catering Certificate.
• Experience in food preparation in a retail environment.