Family Team Administrator

Equals One Ltd; West Yorkshire; On-site; GBP 40,000 - 60,000; Part time

Job description

Family Team Administrator

Join Our Family Law Team as an Administrator – Make a Real Difference!

Salary: £12.50 per hour plus bonus

Monday to Friday - Part-time hours to be agreed (approx hours per week)

Leeds LS8 2AL – office based – free parking

Are you an organised and proactive professional looking to take the next step in your career? Do you thrive in a fast-paced environment where attention to detail and excellent client service are key? If so, we have an exciting opportunity for you!

Our well-established and highly respected solicitors’ firm is seeking a Family Team Administrator to provide vital support to our dedicated family law team. You will work with the existing Team Administrator, to provide a high level of admin support to the Family Team Partners and other Fee Earners to enable them to efficiently progress their client cases.

If you’re looking for a role where you can grow, contribute, and be part of a supportive team that truly makes a difference in people’s lives, we’d love to hear from you!

Main responsibilities

Working closely with the Family team, proactively providing administrative support to enable the team to service clients efficiently and effectively, conclude cases promptly and maintain a high level of profitability. Maintain a high standard of client care and confidentiality to all clients.

The role is primarily an administrative role involving a high level of case management work. It will include:

• Collating, uploading, labelling and managing incoming correspondence and documents and filing within the Case Management System (CMS).
• Electronic file management within the CMS to include opening, closing, archiving and retrieving files.
• Updating and maintaining client/third party data within the (CMS).

There will be other aspects to the role which may include the following:

• Providing general administrative support including scanning, photocopying, collation and organisation of documents, and overseeing the sending of hard copy mail.
• Dealing with clients on the telephone and/or in person regarding appointments and routine queries.
• Liaising with other third parties such as the court, counsel’s chambers, accountants, property/land agents by telephone and email.
• Liaising with the Finance Department and dealing with the CMS postings in respect of receipt of client funds and payment of disbursements etc.
• Assisting with anti-money laundering procedures, processing client’s ID documentation and performing AML checks.
• Entering and maintaining key dates and events in respect of client’s cases within the CMS following receipt of court orders.
• Preparing document bundles (within Adobe/other software to include indexing, paginating, bookmarking and hyperlinking documents).
• Assisting the fee earners with the firm’s invoicing procedure, drafting and sending letters to clients enclosing invoices and fee breakdowns and chasing payments by email.

Person specification

Essential skills, experience, behaviours and qualifications

Skills

• Must be proficient in Microsoft Office software. Other software experience would be helpful but training can be provided where relevant.
• Excellent communication skills both verbal and written.
• Good organisational skills with the ability to multi-task.
• Ability to work autonomously and within a team.
• Ability to work under pressure and effectively manage conflicting priorities.
• Capable of using diplomacy, tact and sensitivity when dealing with others.

Experience

• Experience working within an office environment would be helpful.
• Experience of working with Case Management Systems to a basic level helpful.
• Previous experience of working in a law firm / family law would be preferred but not essential.

The preferred candidate will have a high degree of personal integrity and commitment to fairness, diversity and equality. They will be willing to participate actively in training and development, will have a “can-do” approach to their work and a genuine willingness and desire to progress themselves and the department/business they work within.

Interested? If you feel that you possess the relevant skills and experience then please apply now.

INDLS