Faclities Coordinator

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facilities Coordinator

What this job involves:

This multi-functional role is intended to provide support in the delivery of day-to-day Facilities Management (FM) services at our client site in Manchester. Working as part of a UK team and on their own initiative, the post holder will work to provide an excellent level of customer service for the client and assist in all aspects of delivering high quality FM services.

The role will include (but is not limited to) the following areas of FM activity, including administration duties, organising maintenance tasks, ensuring effective customer service, dealing with stakeholders, dispute/conflict resolution, work order management, management of contractors and other third-party service providers, production of FM related reports, assisting with small projects, and the management, administration, and co-ordination of daily FM requirements.

At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality focused workplace. In this role, candidates must exhibit exceptional customer service and communication skills across all stakeholder types.

What your day-to-day will look like:

• Responsible for the FM performance on site and coordinate a small team of multi-skilled contractors.
• Be the first line response for all site facilities requests via the clients CMMS helpdesk system and manage Work Orders appropriately and effectively.
• Develop a close working relationship with key Client stakeholders/partners, landlord, managing agents and all the facilities vendors.
• Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works).
• Assist in the procurement of vendors and services as required.
• Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner.
• Ensure prompt and accurate management of purchase orders in the internal financial management platform.
• Assist with the monthly accrual reports and help monitor the finance trackers.
• Conduct site inspections, assessments, regular audits and carry out safety procedures as well as all building procedures, ad-hoc duties and performance measures.
• Assist in the implementation of the property risk management program and industry best practice operations.
• Always maintain the premises in a neat and good working condition.
• Locker management.
• Support event setups/management.
• Support small works projects.
• Support the implementation and monitoring of disaster recovery and business continuity plans.
• Follow established escalation procedures and incident reporting procedures.
• Provide support for regular management reports and projects as required.
• Achieve Key Performance Indicators (KPI) and Service Level Agreement (SLA) targets.

Sound like you? To apply you need to have:

• Experience in a coordinator role working within facilities, property management, hospitality, or related fields.
• Worked collaboratively as part of a FM team to solve problems with professionalism and a service-focused approach.
• You can work off your own initiative and are a self-starter.
• You are adept at multitasking and can manage multiple projects and your time effectively.
• You are open and have good communication skills.
• You strive for excellence in what you do and share ideas for improvement.
• You are proficient with computer equipment and programs (Word, Excel and Outlook) and have a keen interest in technology.
• You keep up to date with industry trends and have direct experience or an interest in facilities management and customer service.
• IOSH managing safely or a similar qualification is desired.

Location: On-site – Greater Manchester, GBR