Facility Operations Center Engineer

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Facility Operations Center (FOC) in Amazon Data Services India Private Limited (ADSIPL) is looking for an individual with strong technical and leadership skills. The Facility Operations Center is responsible for 24X7 monitoring of the data center's physical infrastructure and will serve as a facilitator for daily operational and/or emergency events, alarm correlation, along with scheduled preventive/upgrade change management in India. This team will ensure that the customer experience will meet reliability, availability, and SLA criteria demanded by our customers.

Key job responsibilities

At Amazon, we're working to be the most customer-centric company on earth! Amazon is a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. If you'd like to help us build a place where you can find and buy anything online, this is the job for you.

The ideal candidate will need to have an understanding of data center IT Infrastructure and data center Facilities infrastructure and how the two entities co-exist. The successful candidate will be responsible for providing assistance and support to the onsite team in India.

The position will help ensure overall availability and reliability to meet or exceed defined service levels.

Qualified candidates must also have experience functioning in a large-scale data center and have demonstrated and displayed the ability to think outside of the box. This skill is essential, as the candidate will assist with aligning the Facility Operations Center with the larger objectives of other business and peer organizations.

You will need to play a role with growing the team to a standard of operational excellence in India.

If you are passionate about the Customer Experience; you think and act globally; and you want to contribute to the operational excellence of Amazon Data Centers, then this may be the challenge you've been looking for!

A day in the life

Roles, Responsibilities and Requirements (job description is not meant to be an all-inclusive statement of every duty and responsibility required):

1. Monitors the global data center Amazon facilities infrastructure platform in India
2. Serves as a Point of Contact for internal and external teams
3. Assists with the development of communication and escalation protocols designed to improve the team's performance
4. Contributes to outage post mortem analysis
5. Ensures records are updated in a timely manner
6. Assists with coordination and communication during emergency recovery efforts
7. Assists with the development of tools that will enhance the team's performance
8. The ability to support a 24X7 environment in India (This is shift work which may require that you work weekends and holidays)

About the team

Diverse Experiences. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

Minimum Qualifications

- University/College level technical degree/diploma in Engineering or Computer Science
- Minimum of 2 years' experience working in an operations, control/operations center environment.
- Strong verbal and written communication skills.
- 2+ Years' Electrical or Mechanical experience
- 2+ Years' experience in Data Center Engineering/ Operations
- 2+ Years' experience working in a large-scale data center

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.