FACILITY MANAGER (THE FOREST SPORTS ZONE)

Nottingham Forest Community Trust; Nottingham; On-site; GBP 35,000 - 41,000; Full time

Job description

REPORTING TO: Head of Operations

SALARY: From £35,000

CONTRACT: 37.5 hours per week

BENEFITS: To be discussed during interview process

CLOSING DATE: 2nd May 2025

PURPOSE OF THE ROLE

Reporting to the Head of Operations, the Facility Manager will be responsible for the day-to-day management and operation of The Forest Sports Zone. They will lead and develop a team of staff to ensure that local people can safely access and enjoy the facilities on site. The Facility Manager will be a strong operator and communicator, and will sit on the Trust’s Management Team.

Key Tasks & Responsibilities

1. Manage and oversee the daily operations of the 3G and artificial pitches, Multi-Use Games Area, pavilion, and site grounds, ensuring compliance with all relevant legislation.
2. Achieve performance targets related to facility usage and income, ensuring the facility meets the expectations of funders and partners.
3. Manage and develop a team of dedicated staff.
4. Conduct staff appraisals and identify training needs and areas for development.
5. Manage and implement effective staff rota systems.
6. Act as a key holder and be available for emergency call-outs when necessary.
7. Manage IT booking systems, ensuring data input is accurate at all times.
8. Implement robust and comprehensive internal financial controls, including cashing up, reconciliation, and banking.
9. Maximise facility use and revenue in line with the purpose and values of the site.
10. Implement a strict cleaning and maintenance programme to ensure all facilities are presented to the highest standards at all times.
11. Monitor and evaluate user data, and prepare reports and regular facility updates for senior management as required.
12. Liaise with contractors and service providers as appropriate, advising senior management on essential maintenance and operational improvements.
13. Uphold high levels of customer service, including conducting periodic user satisfaction reviews.
14. Engage with local and national partners and stakeholders to develop and maintain positive working relationships.
15. Ensure the facility is fully compliant with all legal requirements, including health and safety and safeguarding legislation.
16. Uphold high professional standards for all NFCT staff, including leadership, appearance, attitude, enthusiasm, and work ethic; represent NFCT in a professional manner at all times with respect to appearance and conduct.

Skills, Knowledge & Experience

1. Proven experience and success in a management role, with solid knowledge of facility management and operations.
2. Demonstrable management experience with the ability to improve operational standards.
3. Strong organisational skills, with the ability to prioritise, multi-task, and manage own workload.
4. Performance-driven and results-oriented, with a commitment to achieving the highest standards.
5. Experience in developing relationships with a diverse range of community partners and individuals.
6. Strong experience in customer service and handling challenging situations.
7. Demonstrable understanding of best practices in financial reporting, data protection, information sharing, storage, confidentiality, and privacy.
8. Knowledge of operational and legal compliance related to facility management.
9. Logical thinker with the ability to communicate confidently at all levels.
10. Strong analytical and critical thinking skills.
11. Self-motivated, with the ability to perform under personal and organisational pressures while achieving targets and maintaining high standards.
12. Demonstrable understanding of operational budget management and financial planning.
13. Excellent IT skills, including experience with booking systems and databases.
14. An understanding of child and adult-at-risk safeguarding is desirable; however, full training is provided to all staff.

PERSONAL VALUES

1. Committed to the personal development of self and others.
2. Accessible and approachable to others.
3. Progressive attitude towards innovation and positively impacting others.
4. Values and respects others, builds relationships and works collaboratively.
5. Always lead by example and acts with integrity.
6. Highly organised with strong administrative skills and excellent attention to detail.
7. Self-motivated and resilient to organisational pressures and changing environments.

All applicants must diligently fill out the application form. As an integral part of the application process, all candidates must possess the right to work in the UK, undergo an enhanced DBS check, and provide two professional references.

FOREST FOR EVERYONE

We aim to create a culture which embraces and celebrates our differences, enables individuals to feel comfortable, maximise their potential and eliminate discrimination.

Nottingham Forest Community Trust is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic.

We are committed to developing policies to promote equal opportunities and diversity within our workforce. To monitor our progress against these commitments, we request all applicants to provide accurate diversity data during the application process.

PRIVACY NOTICE

Nottingham Forest Community Trust is committed to being transparent about how it handles your personal information, to protecting the privacy and security of your personal information and meeting its obligation under the General Data Protection Regulation and the Data Protection Act 2018.

SAFEGUARDING

At Nottingham Forest Community Trust, we have a holistic and person-centred approach to safeguarding.

Where concerns about any child or adult at risk are raised, NFCT staff will always act with the best interests of the individual at the forefront of all actions. We accept and acknowledge our responsibility for the wellbeing and safety of all participants engaged in NFCT programmes and activities. It is the duty of our staff and volunteers at NFCT to ensure that all participants are safeguarded by creating and maintaining activities and environments that protect them from harm. Safeguarding is the responsibility of all.