Facilities/Operations Manager

Posted: 4th April 2025
Salary: Salary DOE
Location: Dorchester
Reference: MSZFOM040425

Facilities/Operations Manager

Location: Dorchester, Dorset
Working Hours: 8:00 AM – 5:00 PM
Salary: Dependent on Experience

About the Role:

A thriving mixed-use development in Dorchester is seeking an enthusiastic Facilities/Operations Manager to oversee the smooth, efficient, and safe running of the site. This is a fantastic opportunity to contribute to a flourishing location with a strong community feel, offering variety, responsibility, and the chance to work with a friendly and dedicated team.

Key Responsibilities:

1. Operational & General Duties:
   1. Oversee the day-to-day facilities and building management, including security.
   2. Manage retained area cleaning, façade cleaning, building fabric maintenance, waste handling/recycling, and fire safety.
   3. Prepare and implement contingency plans to ensure adequate site attendance, including holiday and sickness cover.
   4. Regularly review building emergency risk management plans and processes.
   5. Ensure all base build warranties are upheld and report any breaches.
   6. Address general site queries efficiently and professionally, keeping records of actions taken.
   7. Act as the first point of contact during emergency situations, coordinating third-party stakeholders for swift resolution.
2. Technical & Maintenance Duties:
   1. Maintain a general working knowledge of installations and promptly report any defects.
   2. Monitor and assess the performance of service providers, ensuring quality and efficiency.
   3. Establish and implement best practices while ensuring compliance with health and safety legislation.
   4. Keep up to date with relevant health and safety legislation.
3. Compliance & Risk Management:
   1. Ensure all operational reporting systems are maintained and up to date.
   2. Ensure compliance with all statutory requirements, particularly for high-rise building safety.
   3. Maintain risk assessment compliance, aiming for a 90%+ compliance rating.
   4. Implement and maintain operational and maintenance checklists in a timely manner.
4. Staff & Contractor Management:
   1. Supervise security and cleaning services, monitoring performance and addressing any issues.
   2. Develop team skills, hold regular meetings, and ensure best practices are followed.
   3. Ensure best value for money in site operations.
   4. Assist in the preparation of the annual service charge budget.
   5. Track expenditure and monitor invoices in line with work instructions.
5. Additional Responsibilities:
   1. Liaise with management, technical, and administration staff on operational matters.
   2. Act as the first point of contact for occupier operational queries and ensure compliance with building regulations.
   3. Establish and maintain clear communication with suppliers, contractors, and clients.
   4. Attend internal training and identify personal training needs.

Skills, Knowledge & Experience:

1. Proven experience in facilities/operations management, with a focus on delivering high standards.
2. Strong understanding of budgets and service charges.
3. Health & Safety qualifications (IOSH required, NEBOSH preferred).
4. Competent in using spreadsheets and data management.
5. Experience in contractor management.

Why Join?

This role offers a fantastic opportunity to be part of an exciting, thriving location with a strong community feel. You’ll enjoy a varied role with plenty of responsibility, working with a supportive team to ensure the site continues to thrive.

If you are a dedicated and experienced facilities professional looking for your next challenge, we’d love to hear from you!

Interested in this vacancy?

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