Facilities Manager (APFM)

ZipRecruiter; London; On-site; GBP 30,000 - 60,000; Full time

Job description

Job Description

Join our Rapport team, based near Battersea Power Station as we seek a dynamic Facilities Manager! We're looking for talented professionals with a blend of operational expertise and cross-functional administrative skills, along with a knack for exceptional customer service. You'll play a key role in overseeing site operations to ensure exceptional delivery of both soft and hard services. Your ability to connect with clients and customers at all levels, while providing clear and timely updates, will be essential to our success.

The Facilities Manager will be responsible for the provision of outstanding facilities and site services, developing and leading sustainability initiatives to reduce environmental impact, while ensuring the health and safety of all our personnel, facilities, and customers.

Type of Contract: Full-time, Maternity Cover (until the end of March 2026)

Hours: 40 per week, Monday-Friday

Main Responsibilities

• Interface with clients, RE&D, and internal/external vendors.
• Coordinate contractors for property services, ensuring compliance with SLAs and KPIs.
• Develop and manage service budgets with a focus on financial responsibility.
• Address client concerns and maintain positive relationships with stakeholders.
• Implement and oversee health and safety protocols in line with organizational standards.
• Conduct regular property inspections and evaluations for quality assurance.
• Utilise industry-specific IT tools for efficient facility management.
• Drive initiatives in hard and soft FM services, enhancing service delivery through technology.
• Support refurbishment, renovation, and office relocation projects.
• Manage project plans and reporting (risk logs, progress reports, etc.).
• Coordinate access for external vendors and contractors.
• Provide hands-on support to ensure timely task completion.
• Participate in HR processes to build a skilled and motivated team.
• Liaise with landlords to fulfil service charge responsibilities.
• Manage consumables for record-keeping, stock control, and audits.
• Oversee post room and fabric services delivery.

The Ideal Candidate Will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
• Possess previous soft and hard facilities management experience with a demonstrated focus in delivering and maintaining outstanding workplaces (upscale/blue chip).
• Have a strong understanding of H&S law.
• Be highly experienced in building client and stakeholder relationships to create comprehensive Preventative Maintenance plans and tools.
• Be a strong people manager with role model management behaviours.
• Have expertise in the planning, scheduling, budgeting, resourcing, and executing of all technical services required to maintain and improve buildings. This includes mechanical, electrical, plumbing, controls, fire-alarm, janitorial, landscaping, flooring, lighting, furniture, warehousing, pest control, interior plants, and call centre services.
• Be able to balance the trade-offs between operational risk and investment, constantly seeking the highest quality and design at the best value.
• Have proven communication and supervisory skills, including experience working with various levels of an organization and ability to handle customer service issues involving employees in a professional and positive manner.
• Diagnose, handle and resolve maintenance issues quickly and efficiently, including experience prioritizing and assigning repairs.

What Will You Get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you're passionate about!

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and within the workplace, and we celebrate everyone's and diverse backgrounds. We have created a number of Employee Networks as part of our Be Yourself at Rapport programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion and in all that we do.

Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

About the Company

Rapport is an award-winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our Most Prestigious Awards Include:

• In the 2021 Best Companies to work for awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from Best Companies, their ultimate accolade, in 2021 signifying a World Class company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in & at HR in Hospitality Awards 2019.

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.

We will contact applicants within 5-7 working days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.