Facilities Manager/administrator

ZipRecruiter; Newcastle upon Tyne; On-site; GBP 60,000 - 80,000; Full time

Job description

Job Description

As Facilities Manager/Administrator, you will play a central role in the maintenance delivery team, providing essential administrative and technical support to the maintenance and project team.

You will build strong relationships, resolve queries, and ensure the seamless delivery of our contracts. This is a dynamic, customer-focused role where your efforts will directly impact the success of our services.

Your responsibilities will include:

1. Coordinating access requirements to ensure statutory compliance is maintained.
2. Managing and updating the CAFM system to guarantee data accuracy.
3. Progressing tasks from initiation to closure.
4. Being a key point of contact offering exceptional support while preparing detailed reports and supporting audit and assurance activities.
5. Collaborating with supply chain partners to ensure timely service delivery.
6. Overseeing financial transactions and assisting with billable works by creating quotes and maintaining accurate documentation.
7. Supporting the Maintenance Co-ordination team when required.
8. Identifying and escalating remedial actions to relevant stakeholders.

Delivering excellent customer service will be central to your role, alongside promoting efficiency, compliance, and quality throughout all operations. Your contributions will ensure our service is delivered successfully, meeting and exceeding key performance indicators.

This is a site-based role, Monday to Friday working at our Head Office. There may be occasions where a visit to other managed properties is required.

Minimum requirements include a strong background in either facilities management or repairs/property management administration. An additional advantage if you have some level of technical knowledge and experience.

Experience and proficiency in Microsoft Office are essential. You should excel in stakeholder engagement, have an eye for detail, and demonstrate strong organisational skills to handle reporting, financial management, and compliance information effectively.

This role would also benefit someone from a facilities management scheduling or customer service background. A proactive and adaptable individual who can thrive in a fast-paced environment is required. A full driving license is also necessary to meet the demands of the role.

This is an exciting opportunity to work in a collaborative environment where innovation, quality, and customer focus are paramount.