Facilities Management Contract Manager

Job reference number: 322115

Position: Facilities Management Contract Manager

Salary: Competitive salary, £6,809 car allowance per annum, potential 15% bonus, healthcare, 22.5 days annual leave plus bank holidays

Work Schedule: Full time, 37.5 hours per week

Type: Permanent

Location: UK nationwide/remote working, with travel

Royal Mail Property & Facilities Solutions provides a complete range of facilities management services to Royal Mail and Parcelforce.

With approximately 1850 properties across the UK, Royal Mail’s portfolio is one of the largest corporate estates in Europe, including local delivery offices, corporate offices, vehicle garages, rail hubs, and state-of-the-art fully automated parcel superhubs.

We have a vacancy for a Facilities Management Contracts Manager who is accountable for the leadership and management of third-party FM service contracts (ground maintenance, pest control, and yard interceptors cleaning and management) across the UK Royal Mail estate.

The Role:

The Contracts Manager is a key senior member of the FM management team, providing credible and effective leadership for FM service delivery and customer issue resolution. As FM Contracts Manager, you’ll be accountable for the successful delivery of external FM service contracts to agreed budgets, ensuring customer satisfaction and exceeding contract performance measures while developing and maintaining supplier relationships.

Accountabilities:

• Manage the quality, operational, H&S, and commercial performance, effective account management, and relationships for a range of third-party contract FM services, including attendance at monthly, quarterly, and annual supplier meetings.
• Manage specification changes, formal notifications of change, price book variations, PO raising, contract administration, eProcurement changes, and performance requirements.
• Lead the development of Customer and Business Specifications for services; work with Procurement and Legal teams for sourcing strategies.
• Act as the point of contact for contractual, commercial, and service queries associated with the contracts, acting as a Subject Matter Expert.
• Act as a proactive member of the FM Management team, leading improvement programmes and projects.
• Create and distribute key management information regularly following supplier reviews and performance.
• Participate in an out-of-hours ‘on call’ rota regularly.
• Carry out regular site visits and audits to ascertain the effectiveness of PFS Ltd third-party supply chain services with input from operational colleagues and RM customers.

Location: Nationwide, remote working with travel to UK sites on a regular basis

About You:

• A Degree or relevant technical qualification at or above NVQ level 5 and a minimum of 5 years operational experience at a relevant leadership level within property, FM contracting, or similar.
• Knowledge of owned FM services, e.g., grounds maintenance, pest control services, relevant legislation, FM payment mechanisms, contract life cycle planning, and large FM account management.
• Demonstrate experience of supply chain management, specification, and whole life cost.
• Excellent knowledge of Health, Safety, and Compliance legislation relating to the FM services industry.
• Strong presentation and communication skills, with the ability to effectively create and deliver written reports and verbal presentations.
• Excellent leadership skills, with the ability to positively influence and negotiate.
• Ability to identify improvement opportunities, recommend, and deploy change.

Closing Date: Sunday 2nd February

This advert may close early if the appropriate number of applications has been reached.

About Us:

Royal Mail Property & Facilities Solutions employs 3000 employees and is owned by Royal Mail Group Ltd. We are responsible for upgrading and safely maintaining one of the largest corporate real estates and property portfolios in Europe, with over 1800 sites.

We pride ourselves on working to the highest standards of both technical assurance and customer service. Our job is to support Royal Mail in being the best delivery company in the UK, fit for delivering to 29 million addresses nationwide, six days a week. Through our core delivery pillars of Real Estate & Value Generation, Property Programmes & Projects, and Workplace Services, Royal Mail Property & Facilities Solutions plays a key role in keeping the mail moving.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about the qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview.

Royal Mail is proud of our diverse employee network groups and the active role they play in supporting belonging and encouraging a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors, and military spouses/partners.

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