Facilities Management Compliance Manager

About the job.

We're looking for a Facilities Management Compliance Manager to join our team based in the North East region. As an FM Compliance Manager, you'll ensure service delivery compliance with the service contract in an allocated area, optimising delivery performance across core facilities management services.

But that's not all, you'll ensure services, and the facilities suppliers deliver outcomes in a safe and secure environment and apply measures which meet National Highways commitment to equality and health and safety, and comply with government standards on space optimisation.

Currently the role will manage our sites at Darlington and Alnwick Outstation, but the role has potential to grow to manage other sites and will include regular travel.

1. Maintain health and safety checks and assessments in the working environment and contribute to improvements which minimise risk to health, safety and welfare of colleagues and stakeholders.
2. Use systems to monitor and report on the performance, compliance and quality of outsourced service delivery.
3. Manage property and building incidents within the buildings within scope to ensure that these are resolved, escalating issues as appropriate. Work closely with the FM service provider to undertake regular and planned compliance audits to help report and assure the business that building compliance is being legally met and escalate any actions as appropriate to the Regional and Principle Facilities Managers.
4. Contribute to the delivery of discrete Facilities Management projects.
5. Maintain effective working relationships with delivery partners and stakeholders to manage risks and issues affecting resilience and security to identify opportunities for improvement in service quality, performance, delivery, sustainability and pricing.

About you.

1. Relevant qualification (e.g. British Institute of Facilities Management, BIFM) or previous working experience in a similar environment.
2. Knowledge and understanding of industry best practices in facilities management services.
3. Commercial contract skills relevant to facilities management or willingness to study for a professional qualification.
4. Good level of knowledge and understanding of health and safety and business continuity practices. Related experience is desirable.
5. Ability to interpret and apply legal requirements pertaining to health and safety and equality.

About us.

Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

Business Services plays a crucial role in supporting the efficient operation and growth of the strategic road network. We provide a wide range of essential services across the organisation, ensuring that all functions run smoothly and effectively. We work behind the scenes to support the delivery of high-quality infrastructure and services, ensuring that National Highways meets its commitments to safety, sustainability, and customer satisfaction.

Our key areas of focus include procurement, finance, human resources, IT, and strategic planning. We ensure the company operates efficiently, delivers projects on time and within budget, and meets the needs of stakeholders. By offering expert advice, managing resources, and driving operational excellence, we support National Highways in achieving its mission of maintaining and improving the road network across the country.

External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.

We are committed to creating a diverse environment and welcome applicants from all backgrounds.

About Us

Why you should join us

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We're proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers.

So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then you'll be a great fit for our organisation.

A connected and sustainable working approach has been adopted across National Highways. For some roles, this means being able to work in a hybrid way spending up to 60% of time working from a remote location such as home.

Please wait until the interview stage before asking us about flexibility, and we will explore what is possible.

Our benefits package

1. Our total reward package includes basic salary, the potential for a performance related bonus.
2. Contributory pension scheme with employer contribution of up to 10%.
3. Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays).
4. Flexible hours and an approach driven by connected and sustainable working which includes hybrid working.
5. Life assurance of 4 times annual salary.
6. Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines.
7. A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel.
8. Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience.

And we are

1. Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities.
2. Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme.
3. Community friendly - offering paid leave to volunteer, 3 days basic/year.

If you are successful, it is key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include:

1. Right to work check.
2. 3 year employment history references.
3. DBS criminal record check.
4. Social media and adverse journalism check.
5. Driving licence check (if applicable).
6. Fit to work questionnaire (for all), followed by a medical check (if applicable).
7. Qualifications and/or professional membership check (if applicable).

And finally

We reserve the right to close before the advertisement expires.