Facilities Coordinator

Competencies

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facilities Coordinator

Essential Duties and Responsibilities of the Facilities Coordinator

Customer Service

• Deliver excellent customer service to meet client expectations
• Build and develop effective relationships with customers at all levels
• Support reception by covering breaks and absence as required by the FM / AFM.
• Book onsite meeting rooms and hospitality as per client requests and according to site procedures

HSE, Security & Quality

• Demonstrate permanent high level of security awareness, knowledge of emergency evacuation procedures as well as general Health & Safety
• Issuing of ID and access badges for new hires/vendors/visitors and maintaining record of same.
• Monitor and maintain office and badge consumables in line within agreed stock levels.
• Carry out site induction, for new starters, act as the first line of support for any concerns raised as a result of online DSE assessment.
• Understand & actively support JLL’s Quality Management program

Site Operations

• Ensure issues highlighted through site inspections or customer complaints are resolved in a timely manner.
• Manage all the requests on the Facilities helpdesk and liaise with JLL ES team & service providers
• Handle/Assist with incoming and outgoing mail enquiries according to the existing procedures
• Keep accurate and update records of seating plan
• Process and control purchase orders, invoices and work orders.
• Support the completion of reports and documentation to meet required deadlines.

Additional Duties And Responsibilities

The above is not an exhaustive list of responsibilities; further additional duties may be required to be performed to support the Facilities Team.

Key Performance Measures

• Ability to meet above standard job requirements
• Ability to work within a team
• Ability to work on own initiative
• Ability to fit within the company culture
• Ability to adapt to a fast pace and demanding environment

Skills

The candidate must demonstrate the following skills:

• Problem solving
• Decision making
• Excellent verbal & written communication
• Proficient use of Microsoft Tools

Competencies

The candidate must demonstrate the following personal attributes:

• Exemplary customer-focused
• Assertive
• Possess cultural awareness and sensitivity

Experience

Facilities experience desired.

Qualifications

Education: A good level of education to GCSE standard.

Good working knowledge of Outlook, Word and Excel is essential.

Location: On-site – London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!