Facilities Assistant

Austin Fraser; Basingstoke; On-site; Full time

Job description

Facilities Assistant
Basingstoke
Full-Time - Monday - Thursday 08:30am - 17:00, Friday 08:30am - 16:30
£12.45ph (Starting)
12 Month Contract

Role Purpose
To support the delivery of a defined customer focused, effective, safe, clean and secure FM services.

Under direction undertake reception, post room and general office functions including the maintenance of FM information systems, enquiry handling, room bookings and portering duties, in order to satisfy building user requirements.

Liaise with colleagues over the response to and support for building maintenance, security and events management.

Job Duties

1. Redirecting calls and enquiries to the most appropriate person.
2. Assessing own workload and prioritising tasks under direction.
3. Seeking guidance from appropriate contacts when necessary.
4. Instigating an appropriate response to an emergency first aid situation.
5. Acting as a fire marshal.
6. Operation of stair climber and evacuation equipment.
7. Assisting in the monitoring and control of routine information and other data to support processes and service level agreements.
8. Liaison with customers and building users on routine services.
9. Physically fit due to the moving and handling requirements of the role and standing for periods of time.

Role Requirements and Experience

1. Ability to redirect calls and enquiries to the most appropriate person.
2. Ability to assess own workload and prioritise tasks under direction.
3. Seek guidance from appropriate person when necessary.
4. Act professionally when handling sensitive information.
5. Some role holders may be exposed to potentially violent, volatile and abusive situations.
6. Role holders will need to respond in a calm, sensitive and sympathetic manner.
7. Secondary education and attainment of GCSE or equivalent NVQ including maths and English (Grades A-C).
8. Basic IT skills - Word/Excel/Outlook.
9. Basic numeracy and literacy skills.
10. Effective communication skills, both written and oral.
11. Able to fulfil the mobility requirements associated with the role.
12. Able to address the moving/handling requirements of the role.

Please contact Daniel Goodyear for more information.

Connect2Hampshire is a trading style of Hampshire & Kent Commercial Services LLP - A joint venture between Hampshire County Council & Commercial Services Kent Ltd. Connect2Hampshire is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.