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F & B Host

The Rank Group

Sunderland

On-site

GBP 10,000 - 40,000

Full time

30+ days ago

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An established industry player is seeking an enthusiastic F&B Host to bring joy and warmth to their guests. In this vibrant role, you will be the face of the business, ensuring every customer feels welcomed and valued. Your passion for service will shine as you engage with guests, delivering exceptional experiences that encourage them to return. If you thrive in a dynamic environment and love making people smile, this is your chance to join a team that celebrates hospitality and customer care. Embrace the opportunity to work flexible hours and be part of a fun and lively atmosphere where your contributions truly matter.

Experience in hospitality roles is essential for this position.
Positive attitude and ability to work flexible hours are crucial.

Create a welcoming atmosphere and ensure customer satisfaction.
Provide prompt and friendly service of food and beverages.

Customer Service

Communication Skills

Flexibility

Team Collaboration

Job Description

Grosvenor Casino, Sundeland SR1 1TP

As an F&B Host, you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests' expectations.

You will:

Be customer obsessed and carry out your duties in a manner that will ensure that all customers have an amazing experience with us and can’t wait to return.
Be familiar and conversant with current promotions and products available to ensure that the customer can make the most of their visit.
Proactively offer and provide a friendly, efficient, and prompt service of food and beverages, only delivering products you are proud of!
Be aware of daily/weekly targets and contribute positively towards them.
Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way.
Replenish stocks so that the customer always has the opportunity to access products at all times.

Qualifications:

Positive attitude.
Experience of working successfully in a hospitality role.
Fanatical about delivering unrivalled customer experience.
Ability to collaborate with the wider business.
Sound communication skills.
Comfortable with change and ability to embrace new ways of working.
Must be able to work shifts at any time of the day, including weekends and bank holidays.

Additional Information:

Must be fully flexible, able to work late nights and weekends.

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