Export Sales Coordinator

RGH-Global Limited; Basildon; On-site; GBP 24,000; Full time

Job description

Position: Export Sales Co-ordinator
Reports To: Sales Office Manager
Role: Permanent
Start: ASAP
Hours: Full time 9.00 am 5.00 pm
Salary: £23,265.64
Location: Basildon, Essex

Our client

Our client is a well-established family business that has been trading for over 50 years. They have grown to become one of the UK's leading importers and wholesale distributors of a wide range of everyday value products. Their mission is to source and supply products at the price and quality the market demands, and to deliver them to customers with speed, efficiency, and accuracy.

Responsibilities and Duties

The Export Sales Co-ordinator is responsible for maintaining and improving customer service levels for a number of offshore accounts within the group and providing office and sales support to field-based Account Managers.

As an Export Sales Co-ordinator, you will manage and maintain a portfolio of accounts, support Account Managers, and assist with other accounts within your assigned team.

1. Successful delivery of account growth through both internal and external relationships.
2. Effective liaison and communication between the company’s internal departments.
3. Handling enquiries related to existing/new accounts daily and communicating account requests to the relevant department.
4. Preparing shipping documentation and ensuring compliance with customer requirements.

Key Tasks:

1. Order processing and dispatching
2. Processing sample requests
3. Booking in customers via telephone/email
4. General sales and consumer calls
5. Maintaining customer scratch pad notes
6. Maintaining back orders
7. Setting up new accounts and delivery keys
8. Working from spreadsheets and emails to create orders
9. Preferred experience with Word and Excel
10. Emailing within different departments to discuss bookings and orders
11. Booking direct containers and arranging deliveries
12. Providing support for the Team Leader and other Sales Office staff
13. Working as part of a team processing paperwork for drivers
14. Highly organised, able to prioritise own workload
15. Liaising with customers and keeping them updated on their shipments

Requirements:

1. At least one year of experience in a sales department