Export Customer Service Coordinator

Nicholas Associates Group Limited; Redditch; On-site; Full time

Job description

Export Customer Service Coordinator

Redditch, Worcestershire

£16.41 - £18.46 per hour

Monday to Friday - 37.5 hours per week - hybrid (4 days in the office & 1 day from home)

Ongoing temporary contract

Our prestigious Global manufacturing client based in Redditch, Worcestershire, are looking to recruit a temporary, ongoing Export Customer Service Coordinator.

Export Customer Service Coordinator role:

To provide customers with support Pre and Post order, delivering exceptional service at all times.

Export Customer Service Coordinator responsibilities:

• Order Processing - Processing high volumes of orders accurately with appropriate charges.
• Manage a complex despatch schedule across 3 despatch points.
• Communication to key stakeholders across 3 sites, managing 3 different despatch/production and manufacturing demands.
• Detailed review and approval of freight invoices.
• Work with the customer to ensure orders are despatched on time and in full.
• Manage Customer expectations in a pro-active manner via telephone/email.
• Ensure customer queries/concerns/complaints are logged in the relevant databases.
• Raise POs on 3rd party suppliers as and when required ensuring order is accurately processed to ensure despatch on time in full.
• Ensure correct procedures are followed when processing these transactions.
• Ensuring procedures are met and databases are maintained when carrying out your function to minimise risk of error and subsequent loss of revenue to the business.

Export Customer Service Coordinator requirements:

• Previous Customer service experience essential.
• Previous export experience essential - with understanding of export shipment terms.
• Order processing experience within a fast-paced customer service environment.
• Experience of SAP or an equivalent ERP system.
• Excellent attention to detail.
• In order to succeed in this role you should have a significant commitment to professional and personal development from day one and be open to always striving to be the best.

Please apply in the first instance with a copy of your CV.

R43

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

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