Experienced Software & Hardware Support Analyst - Sheffield - 854

Interface Recruitment UK; Sheffield; On-site; GBP 25,000 - 45,000; Full time

Job description

Job Overview

A software support role, with 1st through to 3rd line activities. You will be comfortable at the experienced, 2nd line engineer level and would relish the chance to perhaps become a fully fledged implementation consultant (later down the line). Other career routes are open in the business such as software development and management.

Part of a small, and growing hardware & software solution company, the role is to support their in-house developed applications across a range of industries, primarily the food sector.

You will work closely with implementation teams to create customer handovers and onboard them into the support system, as well as work with the software development team to troubleshoot and resolve more complicated issues. As such, you will have intermediate SQL abilities.

Excellent verbal and written communication is key, and a documented, organized approach to your work is also important to ensure customer details and support tickets are correctly documented. There is large potential for growth inside a dynamic and growing business, perfectly suited to a 2^nd to 3^rd line support technician looking for a variety of work and wanting to take on a new challenge with a new product line.

Responsibilities

• Day to day applications support with bug fix development skills in incident reporting/SQL and testing.
• Support in-house developed applications.
• Collaborate with implementation and software development teams.
• Document customer details and support tickets accurately.

Minimum Requirements

• Education Requirements - none required
• Experience Requirements - at least 3 years in a software as a service position
• Industry - Software solutions
• Job Location - Sheffield
• Qualifications - preferred Microsoft / SQL / Software focused but not essential
• Skills - primarily SQL/Software support
• Work Hours - 39 hours

Work Experience

Work in a similar role would be ideal. Experience in other roles such as Software Testing, Minor software development, and Dev Ops.

Skills

SQL Server (DBA, query writing, reporting). Any structured query language accepted. Report Writing (e.g., Crystal Reports). General IT Skills.

Pay/Remuneration

25 days holiday + bank holidays. Employer Contribution pension scheme. The chance to be trained further on your existing SQL/Reporting skills, including adding bespoke software to your repertoire of skills.