Experienced GP Administrator/Receptionist

NHS; Stockport; On-site; GBP 20,000 - 30,000

Job description

Experienced GP Administrator/Receptionist

We are a large organisation serving the needs of over 10,400 patients in Reddish, Stockport.

We offer NHS Pension.

Although an NHS organization, we are a contractor of the NHS and therefore do not offer agenda for change.

Hours of work: 25 hours per week, from 8am - 1pm, Monday - Friday.

Main duties of the job

The following are the core responsibilities of the administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

1. Maintaining and monitoring the practice online requests from patients usually sent via Accurx.
2. Process and monitor the generic email inbox throughout the whole day.
3. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately. Covering reception phone lines from 8am- 9am daily.
4. Process registration.
5. Signpost patients to the correct service.
6. Process incoming and outgoing mail.
7. Initiating contact with and responding to, requests from patients, team members and external agencies.
8. Workflow of medical documents.
9. Secretary work, including dictation work on Lexacom.
10. Process all DNA letters in accordance with current policy.
11. Referrals using the ERS system.
12. File and store records.
13. Input data into the patients healthcare records as necessary.
14. Deductions including sending and receiving of paper medical records.
15. Scanning of patient documentation and attaching scanned documents to patients healthcare records.

In addition to the primary responsibilities, the administrator may be requested to:

1. Complete opening and closing procedures of the building.

About us

We have a large team of clinical and non-clinical staff including:

GP Team:

• 6 GP Partners
• 2 Trainee Doctors

Nursing Team:

• 2 Trainee Advanced Nurse Practitioners
• 1 Trainee Nurse Associate
• 2 Nurse Associates

Pharmacy Team:

Management Team:

• Practice Manager
• Operations Manager

As well as a large Practice Team we also have an extensive Tame Valley PCN Team.

As an employer we offer the following benefits:

• 25 days annual leave + Bank holidays (which increases with length of service)
• Birthday annual leave
• Breakfast and Fruit basket
• Sanitary baskets in staff toilets
• Summer Party paid for by the Practice
• Christmas Party paid for by the Practice

Job responsibilities

The following are the core responsibilities. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

1. Maintaining and monitoring the practice appointment system.
2. Process personal, telephone and e-requests for appointments.
3. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
4. Signpost patients to the correct service.
5. Initiating contact with and responding to, requests from patients, team members, and external agencies.
6. Read code data on EMIS and Docman.
7. Data entry of new and temporary registrations and relevant patient information as required.
8. Input data into the patients healthcare records as necessary.
9. Direct requests for information, i.e. SAR, insurance/solicitors letters and DVLA forms to the administrative team.
10. Manage all queries as necessary in an efficient manner.
11. Carry out system searches as requested.
12. Maintain a clean, tidy, effective working area at all times.
13. Monitor and maintain the reception area and notice boards.
14. Support all clinical staff with general tasks as requested.

In addition to the primary responsibilities, the medical administrator may be requested to:

1. Partake in audit as directed by the audit lead.
2. Support administrative staff, providing cover during staff absences.
3. Action incoming faxes when necessary.
4. Scanning of patient-related documentation and attaching scanned documents to patients healthcare records.
5. Complete opening and closing procedures in accordance with the duty rota.
6. As required support the Prescribing Clerk in the management of repeat prescriptions, ensuring they are processed accurately and efficiently.
7. Ordering and monitoring of stationery supplies.

Person Specification

Skills

• Excellent communication skills (written and oral).
• Clear, polite telephone manner.
• Competent in the use of Office and Outlook.
• Effective time management (Planning & Organising).
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Problem-solving & analytical skills.
• Ability to follow policy and procedure.

Personal Qualities

• Polite and confident.
• Flexible and cooperative.
• Motivated.
• Forward thinker.
• High levels of integrity and loyalty.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure.

Qualifications

• Educated to GCSE Level or equivalent.
• GCSE Maths and English C or above.

Experience

• Experience of working with the general public.
• Docman trained.
• EMIS web trained.
• Accurx trained.
• Experience of working with the general public.
• Trained in coding.
• Trained in using the ERS.
• Trained in Lexacom.
• Trained in all aspects of registering new patients and deductions of patients including the sending and receiving of paper medical records.
• Medical terminology qualification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.