Executive Officer - Deployment

Executive Officer - Deployment

Location: Belfast local base with travel up to 5 days per week including overnight stays
Deployment role - various locations across the country
Hourly rate: £15.53
Working Days/Hours: 37 hours: Monday- Friday

Brook Street in partnership with the Home Office has a fantastic opportunity to join their ALMO team. This is a demanding and challenging hands-on role in a unique fast-paced working environment, but is equally fulfilling, offering a wide range of development opportunities.

We are looking for staff who can provide day to day support and advice to Customers across the UK to prepare them for move on from Asylum Support. This is a varied role with a flexible deployment approach. You will be working directly with customers in a face to face and virtual setting, resolving blockers through escalations, whilst working closely with HEO AMLO Team and Operational leads to identify issues and seek resolutions.

You will work a hybrid approach which will include on-site travel to Home Office accommodation locations, plus attendance to your local regional office.

Experience Needed/Desired:

• You will have a passion for delivery, are solution focused and resilient to challenges.
• Experience of working under pressure and balancing competing priorities to meet both short and longer-term deadlines, whilst simultaneously maintaining high levels of quality.
• Be able to multi-task, manage a varied workload, prioritise effectively, and react quickly and calmly to changing circumstances.

List of Duties/Responsibilities:
The post holder will be responsible for (list is not exhaustive):

• Manage caseloads, maintain trackers for respective area, whilst being able to flex to other regional areas as required.
• Retrieve and direct data to HEO Team leads for logistical planning.
• Respond to emails from various sources timely and appropriately.
• Escalate issues that can't be resolved immediately to various teams across the HO and potentially externally.
• Communicate with Customers via various means including via phone (using translation services where needed).
• Maintain effective relationships with key internal and external partners and stakeholders.
• Demonstrate the civil service values and standards of behaviour as a role model to other colleagues.
• Provide advice, guidance, and support to Customers on site in a face-to-face environment and to onsite corporate stakeholders.
• Responding and referring cases for safeguarding, police or security incidents.
• Additional duties as required depending on demand and emerging priorities.
• Record keeping on Excel and other IT systems.

Training:
This is a physically demanding operational role that requires candidates to complete personal safety training at level 2. This is a mandatory requirement. Failure to successfully complete the training will preclude an individual from undertaking the role.

Clearance level (To be completed by Brook Street upon successful application):

• Basic DBS + CTC (Counter Terrorism Clearance)

Role Specific Requirements:

A valid driver's license and access to your own vehicle is essential for this role due to the deployment aspect. You must hold a valid passport and must have lived in the UK for longer than 5 years. Please note that a period of 6 months or longer spent outside of the UK in the last 5 years will unfortunately not be accepted. This role requires security clearance that will be processed for you, if successful.