Job Description - Executive, Brand Performance Support EMEA (EUR015HB)
Job Number: EUR015HB
Hilton - Regional Headquarters - Europe, Maple Court, Central Park, Reeds Crescent, Watford WD24 4QQ
To foster alignment and leverage our resources, this position must be based in Hilton’s Watford corporate office, forming part of the EMEA BPS and O&T Central Services team.
Closing Date for applications is Sunday 22nd December, 2024.
Position Statement:
Being part of the Brand Performance Support (Hotel Support) team who support our EMEA hotels. The team serves as the front-line response on questions and guidance on brand standards, commercial topics (sales, marketing, revenue, PR, ecommerce), operational topics (housekeeping, front office, food, and beverage), IT (tools and systems) as well as on brand initiatives. Responsibilities include answering inquiries from our hotel teams on various topics via email, phone or chat, as well as proactively reaching out to hotels and conducting consultation calls. It also includes selecting, analyzing, and presenting various levels and types of data and research in relation to performance and trends of the brand, hotels, and portfolios. The current portfolio of EMEA hotels covers 550+ hotels in 56+ countries.
Position Summary:
The Executive, Brand Performance Support EMEA will be responsible for delivering flawless service and support to General Managers, hotel leadership teams, hotel Team Members as well as management companies.
Focus of this position: Providing analytical and administrative support by serving as the front-line support for General Managers and other hotel leaders with subject matter related to hotel operations, revenue generation, sales, guest loyalty, and implementation of enterprise and brand initiatives.
Key responsibilities:
Average Percent of Time %:
Direct Reports: n/a
What are we looking for?
The individual must possess the following knowledge, skills, and abilities:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and