Executive Assistant to Care and Support Executive Director

Job Title: Executive Assistant to Executive Director of Care and Support

Contract Type: Permanent

Salary: £32.076.01 (£35,288.03 is achieved after 12 months successful performance in the role)

Working Hours: Full time 35 hours per week

Working Pattern: Monday to Friday

Location: Hull Hub Office, St Georges Road (Hybrid) Office based 2/3 days per week

Application Process:
For your application to be considered please attach a current CV and cover letter. Applications may close before the deadline, so please apply early to avoid disappointment. Interviews due to take place on the 7th March 2025.

Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working With Us, You’ll Enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays (Full Time Equivalent)
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity And Inclusion At Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

The difference you will make as a PA to Executive Director:
The role holder will provide a senior level of administration and support to the Executive Director of Care and Support to ensure maximum effectiveness and efficiency. This role will support the Care & Support Committee and the wider Care & Support Executive Team. As an Executive Assistant, you will be the key person that ensures the seamless operation of the day to day activities. Your role will make a significant difference by expertly managing the Executive Director's busy schedule, prioritising tasks, and acting as a trusted gatekeeper for communications. You'll anticipate needs, and proactively solve problems before they arise, allowing the Executive Director to focus on strategic decision-making and leadership. Your exceptional organisational skills, discretion, and ability to handle confidential information will create a highly efficient work environment. We envisage your strong personal skills will enhance relationships with key stakeholders, both internal and external, effectively representing the Executive Director and the organisation.

About You:
We are looking for someone with:

• Experience of providing senior level administrative support
• Customer focused with strong communication skills, both written and verbal
• Proven ability to multi-task in a busy, wide ranging role
• Excellent organisation and time management
• Ability to use Microsoft Word, Excel and Powerpoint at an intermediate level
• Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities

Role Requires You To:

• Effective and strategic management of electronic diary; looking ahead to ensure best use of the ED’s time including making complex travel arrangements.
• Responsible for communication by telephone, e-mail and written correspondence to other offices and external agencies
• Managing emails including flagging items for action and monitoring progress
• Dealing with customer complaints and monitoring until resolved. This will include liaising with senior colleagues across the business and may also include written responses or speaking to customers
• Producing documents, briefing papers, reports and presentations for Executive Director of Care & Support
• Proofread and format complex reports and documents ensuring that Riverside’s report writing standards are adhered to.
• Administration of various meetings on and off site chaired by the Executive Director of Care and Support (including preparing papers and minute taking)
• Involvement in a range of projects as the need arises
• Providing support to the Care & Support Executive Team as required
• Organising events/conferences/seminars/workshops etc
• Reconciliation of personal expenses, mileage and credit card transactions
• Managing, reviewing and updating of filing system
• General office duties including monitoring post, photocopying and record maintenance

Other Duties:

• To provide a high quality, customer-orientated service that demonstrates the values and behaviours of Our Riverside Way
• To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way
• To ensure compliance with Riverside’s Equality and Diversity policy, in respect of employment and service delivery
• Ensure that all data is compliant with legislation and policies relating to data quality
• To actively promote Riverside locally and nationally
• Any other relevant duties as required by the Executive Director

Person specification:
Essential Knowledge, Skills and Experience:

• Experience of professional reporting writing and proofreading
• Excellent English language skills - both written and verbal
• Excellent typing skills
• Experience of providing administrative support
• Customer focused with strong communication skills, both written and verbal
• Proven ability to multi-task in a busy, wide ranging role
• Excellent organisation and time management
• A high level of competency in the use of Microsoft Word, Excel and PowerPoint
• Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities
• Must be a team player with a ‘can do’ attitude but must also be comfortable working alone and independently, without frequent face to face contact with other members of the team.
• This role is designated as hybrid. However, there will be a requirement for infrequent travel to meet the ED of Care and Support and/or attend meetings at locations across the UK to effectively perform this role.

Desirable:

• Evidence of further work-based learning /self-development
• Research skills

Additional Information:

• The role will be exposed to sensitive information, therefore the role holder is expected to maintain levels of confidentiality at all times.
• In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation splitting your time equally between home working and the Hull office.
• The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.