Events Sales Manager

Four Seasons Hotels and Resorts; London; On-site; GBP 30,000 - 60,000; Full time

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London’s historic past, alongside its exhilarating present. As impressive inside as out, this famous five-star hotel remains the centre of attention, as a new chapter begins in its history. This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 6 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including La Dame de Pic (French cuisine, 2*Michelin Star), Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dining, afternoon tea & bar).

Four Seasons Hotel London at Tower Bridge is looking for a dynamic Events Sales Manager to join our talented Events team!

Essential Functions:

• Actively solicit new business and respond to inquiries with the intention of confirming profitable catering business and achieving Quarterly Sales Goals. Maintain an active trace/follow-up system on all inquiries and personal sales calls.
• Conduct property tours and entertain planners accordingly.
• Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Conference Meetings, Bi-Monthly Board of Operations, Menu Tastings, and Planning Visits.
• Coordinate the sales efforts between Sales Department and Events to ensure proper utilization of function space to yield maximum revenues.
• Finalize the requirements of confirmed bookings while maximizing revenue potential through upselling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event. Prepare a monthly booking report.
• Keep Director of Events promptly and fully informed of all problems or unusual matter so prompt corrective action can be taken where appropriate.
• Supervise the execution of banquet events. Review all function space with Banquet Manager and when required head house attendant. Ensure satisfaction of client at the outset of all events.
• Respond according to the crisis management plan to any resort emergency or safety situation.
• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.
• Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact.

Education and Experience:

• Bachelor’s Degree / CMP Certification preferred.
• 3-5 years previous event management and/or sales experience.

Skills and Abilities:

• Excellent reading, writing and oral proficiency in the English language.
• Strong selling and interpersonal skills.
• High level of creativity.
• Attention to detail.
• Ability to handle multiple tasks and make decisions in a fast-paced client driven environment.
• Ability to work long and irregular hours, weekends and evenings.
• Golden Sales and Catering Computer Software, MS Word, Excel, and ability to use email and the Internet.

Just some of the benefits Four Seasons Hotel London at Tower Bridge employees enjoy:

• Competitive package including base salary & participation in Pay for Performance Program
• 40 hour working week
• Excellent training and career development opportunities
• Up to 20 complimentary nights at any Four Seasons Hotel or Resort around the world based on years of service
• Free meals at Pepys Cellar (staff canteen) while on duty including fruits, coffee/ tea and fizzy drinks available throughout the day
• Up to 2 paid Wellness days per year!
• Holiday entitlement increases with years of service up to 33 days off
• Free Life Insurance
• Bupa Dental and MediCash plan available
• Opportunities to build a successful career with global potential
• Season ticket loan & cycle to work scheme
• Free uniform dry cleaning available
• Employee Experience: Annual Themed Employee Party and many social, charitable and sporting events throughout the year.
• Access to Wagestream – a salary advance benefit
• Employee Recognition Programmes
• & many, many more surprises to discover!

We look forward to receiving your application!

All applicants must hold the Right to Work in the UK