Events & Reservations Manager

Diageo; London; On-site; GBP 30,000 - 60,000; Full time

Job description

Events & Reservations Manager

Guinness Open Gate Brewery London

Location: Covent Garden, London

Full time: Full time

Closing Date: April 15, 2025

About Us

The Guinness Open Gate Brewery London is a new Guinness neighbourhood in London that will inspire the best in brewing, food, retail, and culture. Consisting of 52,000 square feet of heritage buildings and a central courtyard in the historic brewing quarter in Covent Garden, GOGBL will become a key growth driver for Guinness, placing the brand in culture, driving relevancy and brand saliency amongst a new generation of drinkers. GB is the biggest Guinness market globally, and Guinness is enjoying a period of exceptional growth and cultural magnetism, with the brand growing by around 50% since 2019 to the biggest it has ever been in value, volume, and market share in the brand's 264-year history.

Location

Key elements of the site include:

• Iconic Guinness Gates as the main entrance to the experience, offering huge cultural impact in the heart of London.
• Restaurants/Taproom/bars - world-class food and beer produced and served on site.
• Central all-weather historic courtyard with a world-class bar experience.
• Retail spaces, one of which will stock items produced through exciting short-term brand collaborations.
• Bespoke 5th-floor glass box rooftop eating and drinking experience creating brand new rooftop views of London.
• Brewery and beer experience/tasting tours.
• Cultural events space designed and fitted out with technology to enable world-class meeting and conference experiences.

You will be responsible for:

• Front of house visitor welcome.
• Maximizing our capacity while ensuring our guests have a 5-star experience.
• IS Systems and Secutix /Compliance.
• Manage a focused admissions team which includes the arrival of 1.6 million visitors per annum.
• Ensure full cash/card compliance procedures are adhered to in admissions including cash handling and reconciliation.
• Accountability for complimentary ticket process.
• Operations roles provide shift leadership on peak shifts to complement Team Leaders and ensure that the seven floors of the GSH Building are staffed and managed to meet legislative requirements including reasonable supervision of staff and customers and ensuring the health and safety of all staff and visitors on shift.

Key Stakeholders

The role reports into the Sales & Marketing Director, GOGBL. The role holder will need to build a relationship and work closely with relevant colleagues responsible for the growth strategy in Guinness and the wider Diageo GB team.

Qualifications and Experience Required

• Must have experience in a hospitality business with high pre-booked business.
• Experience of running a pre-booking team.
• Experience of delivering pre-booked targets.
• Experience in a multi-faceted hospitality business.
• Experience with establishing, delivering, and measuring excellent service standards.
• Must have knowledge navigating ticketing systems.

Working with Us

Flexibility is key to success in our business and many of our people work flexibly in many different ways, including part-time, compressed hours, and flexible locations. Please talk to us about what flexibility means to you and don't let anything stop you from applying.

• We offer a highly competitive rewards and benefits package including contemporary work-life balance policies and wellbeing activities.
• Annual merit increases (performance based).
• Annual bonus (performance based).
• Subsidized gym membership.
• Contributory pension scheme.
• Share options.

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and listened to, is a crucial part of this.

We believe the most diverse and inclusive culture makes for a better business and a better world.

We know that for our business to thrive and for Diageo to realise its ambition, we depend on having diverse talent with a range of backgrounds, skills, and capabilities in each of the countries in which we operate and to reflect our broad consumer base.

Around the world, we have a number of inclusive Business and Employee Resource Groups known as BRGs and ERGs. These influential groups, made up of our people, represent various viewpoints, experiences, and communities who generate thought-provoking work to enhance our business and workplace, creating a sense of belonging and opportunities for all.

Join us, and you'll be part of an organisation that embraces diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of - and help build - an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more. And you'll help us champion inclusion and diversity across our entire business: with our employees, our suppliers, across our brands, and within the communities in which we operate.