Events & Reservations Assistant, Guinness Open Gate Brewery London

Job Description :

Events & Reservations Assistant, Guinness Open Gate Brewery London

Location: Covent Garden, London

Full time: Full time , shift working pattern

Closing Date: April 26, 2025

About Us

The Guinness Open Gate Brewery London (GOGBL) is a new Guinness neighbourhood in London that will inspire the best in brewing, food, retail, and culture. Consisting of 52,000 square feet of heritage buildings and a central courtyard in the historic brewing quarter in Covent Garden, GOGBL will become a key growth driver for Guinness, placing the brand in culture and driving relevancy and brand saliency amongst a new generation of drinkers.

You will be responsible for:

• Front of house visitor welcome
• Maximising our capacity while ensuring our guests have a 5-star experience
• Respond promptly to visitor enquiries
• Support in event running and management, preparing function sheets
• Working with the Digital Marketing & Ticketing Executive to ensure that consumer communications on site are clear and ticket sales/capacity is maximised
• Work closely with the Tour team to ensure the seamless running of the day’s tours and that any consumer enquiries/issues are responded to effectively
• Supporting the Business Sales Manager with the booking and experience for B2B clients

Qualifications and Experience Required

• Experience in hospitality, food & beverage, or wine/spirits industry
• Passion for providing 5-star guest experiences, guided by a customer-first mindset
• Strong written and verbal communication skills. Proficient spoken English, additional languages are beneficial.
• Excellent time management skills
• Requires considerable movement around the site to monitor/support activities
• Experience working with a ticketing system (desired but not essential)
• Must be flexible with work schedule including weekends, holidays and evenings

Working with Us

Flexibility is key to success in our business and many of our people work flexibly in many different ways, including part-time, compressed hours, and flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

• We offer a highly competitive rewards and benefits package including: Contemporary work-life balance policies and wellbeing activities
• Annual merit increases (performance based)
• Annual bonus (performance based)
• Subsidized gym membership
• Contributory pension scheme
• Share options

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and listened to, is a crucial part of this.

Worker Type :

Regular

Primary Location:

1HQ

Additional Locations :

Job Posting Start Date :

2025-04-17