Events Partnership Manager - Events & Experiences EMEA

Ten Group; London; Hybrid; GBP 40,000 - 80,000; Full time

Job description

Driving Innovation and Trust: Ten’s Journey to Redefine Service Excellence

Ten is on a mission to become the most trusted service business in the world. Technology-driven Product is at the centre of our strategy to create a hugely successful service and business. Millions of members already have access to Ten's services across lifestyle, travel, dining and entertainment on behalf of over fifty clients including HSBC, Swisscard and Royal Bank of Canada. Ten's partnerships are based on multi-year contracts generating revenue through platform-as-a-service and technology fees.

We have the advantages of already being at scale globally with a critical mass of high net worth members via stable, multi-year revenue-generating contracts. We already have a market leading consumer proposition and credibility (and many integrations) with the leading suppliers/partners across our ‘big 4’ service categories of restaurants/travel/entertainment and luxury retail.

We are profitable and the first B Corp listed on the London Stock Exchange (AIM market).

Our plans are to continue to invest into technology (including AI) to become the main way that our members organise their leisure lives. The next few years will see Ten speed up our progress via our Growth Engine strategy, making the next huge steps to achieve our ambitions together.

Join Our Team as a Events Partnership Manager

Overview

We want to drive and develop partnerships to deliver unique and exclusive events and experiences for our corporate clients and concierge members globally. We want this part of our service to be commercially driving revenue across the business.

Your role as an Events Partnership Manager will be to support the Head of Region in driving growth in our partnerships across various industries, identifying relevant brands, negotiating the best rates, and negotiating exclusive elements to events. You will take full accountability for your partnerships ensuring you deliver on all client and member requirements focusing on driving increased engagement online and offline, ensuring the business has excellent knowledge of your partnerships, as well as identifying other revenue opportunities such as commission.

Your enthusiasm to secure great events and experiences will ensure we’re consistently adding value to our core service offering. You will always be up to date with current market trends and what competitors are delivering, ensuring our members are receiving unique, exciting partnerships which are best in market. You must be eager to develop your knowledge based on where Ten is growing or where corporate clients require.

You will always think ahead, to develop and execute new strategies and processes supporting the Head of Region to deliver significant impact on growth and team revenue. To have the ability to drive and implement new innovations and changes with support and buy-in from Senior Stakeholders across the business.

Key Responsibilities

• To take full accountability for the partnerships and contracts you secure; ensuring offers are better or best in market, events are unique and compelling and where it’s right to secure commission agreements.
• To maintain relationships with partners during an offer or event period to ensure we are nurturing an ongoing sustainable relationship for future growth; repeating successful partners.
• To monitor performance of partnered suppliers and ensure they are delivering a consistently high-quality service; driving improvements to member satisfaction/NPS and efficiencies.
• Monitor redemption, data analytics and demand of a brand or service to ensure it’s resonating with the member base. Based on this continued understanding make improvements to the team strategy by client and region; ensuring we have offers or events in place which are driving engagement, acquisition, loyalty and revenue.
• Work closely with Content and Marketing department ensuring all offers and events have maximum exposure to members.
• To be continuously aware of competitors and what they are delivering to ensure we are always one step ahead in the market.
• To work contractual requirements for all corporate client within agreed timelines. Ensure that all Coordinators are carrying out best practice and adhere to all client policies.
• To ensure you are fully aware of all best practice and are consistently adhering to this; to ensure you are acting as a role model for Partnership Manager following all the current processes and procedures.
• To work with the Head of Region to create a holistic strategy for approaching partners; ensuring we have a consistent sourcing approach and methodology.
• Be accountable for improving efficiency across the team; continuously developing and improving processes, sharing successes and implementing processes learnt from other teams or regions.
• Propose and implement new strategies, campaigns and processes to impact on the growth of new and existing clients; to positively impact on member satisfaction/NPS, corporate revenue and efficiencies.
• Contribute to wider strategic goal for the global team or for wider region with support from Global Director and Head of Region.
• To manage your workload in the most effective way in order to deliver on the requirements of the client and internal deadlines; to be role modelling in time management and organisation.
• To be a beacon of best practice in your leadership style at all times, to create and nurture a culture of success, professionalism, and mutual support within the team.
• Work with Client Services and Regional Business Development Managers with any client related matters; supporting on new business proposals.
• Be available to lead, maintain and support on any established client relationships.

Skills & Qualifications

• Experience in procuring and delivering events and experiences, contract management and negotiation.
• Broad working knowledge of key brands and partners globally across various lifestyle industries (travel, retail, ticketing).
• Ideally to have 5 years plus direct experience in Events industry.
• Ability to initiate and lead on new business initiatives and proposal; ensuring these are aligned with the team’s key objectives.
• Can demonstrate experience of working within a customer-lead industry and strives to continuously deliver excellent customer service.
• Project management; being able to manage highly complex global projects with multi-stakeholders internally and externally.
• Account management; to interact with Senior stakeholders building trust and loyalty, ensuring you deliver on all requirement agreed, point of escalation and present new business initiatives.
• Analytical decision maker; using performance data and leadership skills to drive results.

Behaviors

• Proven track record of negotiating and procuring offers or events.
• Natural commercial drive; always seeking new opportunities and creativity with the partnerships, clients or internal stakeholders. A natural networker who can develop and implement new initiatives to commercially impact the team and business.
• A passion for working in a business that places members and customer service at their core as well as commercial success.
• A natural communicator who always takes the time to keep their team and colleagues informed and up to date.
• Great people skills; you can demonstrate the ability to influence senior stakeholders and colleagues across teams and will be recognised as a supportive, effective and highly driven colleague. Having the ability to work effectively and professionally during period for high pressure.

Benefits & Rewards

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits:

• A competitive salary will be offered depending on experience.
• Offer flexible work arrangements including Hybrid work possibilities.
• Annual Leave of 25 days per annum and an additional 3 extra days of annual leave in the third year.
• One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.).
• Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - Travel and Work for up to 4 weeks per year!
• Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Possibility of growth within a dynamic and international company.

Who Are We

Ten is a leading lifestyle and concierge company helping our clients discover, organise, enjoy and get the most from life. We partner with global financial institutions and other premium brands to attract and retain wealth and mass affluent clients. Established in the UK in 1998 and with over 25 years of experience, Ten operates in over 20 cities worldwide, in over 26 languages, with 65% of our workforce globally distributed and is publicly listed on the London Stock Exchange ('TENG'). We were the first concierge business to be awarded the B Corp certification in the UK in 2023.

Ten’s strategy focuses on four key areas: deliver a world-class member experience, invest in technology, expand contracts with new and existing clients as well as develop our foothold in new markets by leveraging our market-leading service proposition.

At Ten, you’ll be part of a global, dynamic, and inclusive team, with diversity at its core and endless opportunities for growth.

Join us and experience a workplace where you can truly thrive.

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”

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