Events Co-ordinator

Role: Events Co-ordinator

Location: Central London

Salary: £33k - £35k Negotiable

Houston & Hawkes are looking for an Events Co-ordinator to join our team, providing a first-class service based at our prestigious client site in central London.

If you're looking for a career that offers flexibility, excitement, and progression, then contract catering could be for you! We'll give you a place to grow and a career to be proud of.

JOB SUMMARY

Reporting to the Hospitality Manager, we are seeking a highly motivated and organised Events Coordinator to join our dynamic team. The Events Coordinator will be responsible for planning the day-to-day bookings, organising and executing a variety of events, ensuring exceptional service and guest satisfaction. This is an exciting opportunity for someone passionate about working within the corporate hospitality industry.

OVERALL OBJECTIVE:

To provide a bespoke customer service experience as Events Co-ordinator from initial contact through event execution no matter how small or large the event may be. Delivering a personalised and professional service, demonstrating exceptional organisation and communication skills. Building relationships with a number of Client partners, from Reservations, to Reception, the Hospitality Team and ultimately the Host and Guests.

Client Liaison

• Have a weekly catch up with the Reservations and Reception team and update all catering requests for the week ahead.
• Attend to all bookers catering queries/requests and update the booking system in an efficient, calm and organised fashion.
• For any bespoke catering request, check with the Hospitality Manager/ Head Chef and revert to the Event booker.
• To always portray a warm and courteous approach.

Customer Service

• To deliver exceptional customer service through all touch points, be that verbal, written or by telephone. Provide confidence to the Client, that their event is under control.
• To be aware of changing needs of customers and to develop new products and systems accordingly.
• To ensure prompt and efficient provision of all scheduled services.

Financial Management

• To have a thorough understanding of the weekly recharges, making sure these are ready to be emailed to accounts before the close of each week.
• To provide the booker with an event quotation prior to their event and ensure the final costs are sent after the event.
• To ensure the hospitality brochure is updated and prices checked accordingly.
• Be able to pass on any feedback and/or queries from the event host without delay.
• To make recommendations for methods of improving efficiency.
• To maximise location income through efficient marketing.
• To control and manage all credit sales.
• To ensure prompt and accurate completion of all weekly hospitality recharges are carried out and passed to Finance in a timely manner.
• To establish and maintain controls to ensure the security of Houston & Hawkes and Client's premises, information, materials, and money.

General

• Every once a week to hold a Hospitality catering meeting and update the team on any forthcoming events. Communicate any important visitors attending along with their dietary requirements.
• To maintain a high profile with the Client site, looking for opportunities to engage and build relationships with the Clients.
• To attend to any reasonable request made by the Client or Houston & Hawkes management in a positive and efficient manner.

Events Co-ordinator Additional Benefits:

• Free meals at work
• Contributory pension scheme
• Free access to the company Employee Assistance Programme
• Life assurance at two times salary
• Company events including all company Christmas party
• Recognition schemes and people awards
• Family-friendly support, including enhanced maternity and paternity leave and adoption leave
• Day off on your birthday
• Referral bonuses

Who We Are:

Houston & Hawkes is a young and dynamic independent caterer based in the South East. We are proud to be an award-winning company, ranked among the top 30 companies to work for in the hospitality industry, and a certified B Corp company. We believe in creating memorable experiences for our customers through our vibrant, creative, and sustainable food offerings. We operate coffee bars, staff restaurants, and delis, tailored to our clients' hospitality and event needs. Committed to social responsibility, passionate about Great British produce and dedicated to our talented teams.

Join Houston & Hawkes and be part of a team that values excellence, creativity, and professional growth.