Events and Reservations Co-ordinator

2M Employment Solutions Limited; Greater London; On-site; GBP 27,000 - 30,000

Job description

Job Title: Events and Reservations Co-ordinator
Location: Bromley Court Hotel
Salary: £27,000 + 10% Incentive after 3-month probation

About Us:

The Bromley Court Hotel is a 4-star property with 111 well-appointed bedrooms and 9 versatile event rooms accommodating 10 to 200 guests. We pride ourselves on delivering exceptional guest experiences and memorable events.

The Role:

We are seeking a dynamic and highly organised Events and Reservations Co-ordinator to join our team. This role is integral in managing and coordinating all aspects of event planning and meeting arrangements. The role will also offer cover for our Reservation Manager on annual leave dates.

The successful candidate will be responsible for ensuring seamless execution from initial enquiry to the event day, providing exceptional guest experiences.

The sales office is operational 6 days (Monday to Saturday) with a team of 4. Shift patterns include 8am to 4.30pm, 9am to 5.30pm and 10am to 6.30pm.

Key Responsibilities

1. Manage event bookings, meetings, and reservations efficiently, ensuring accuracy and attention to detail.
2. Serve as the primary point of contact for clients, providing expert guidance and support throughout the planning process.
3. Coordinate with various hotel departments to ensure smooth event execution, including catering, operations, and front-of-house teams.
4. Maintain strong relationships with corporate clients, event suppliers, and other stakeholders to maximise repeat business.
5. Process enquiries, quotations, contracts, and confirmations in a timely and professional manner.
6. Conduct show rounds and meetings with clients to discuss their events and arrangements.
7. Monitor reservation systems, ensuring up-to-date records and maximizing occupancy.
8. Ensure proper inventory control of room availability in close collaboration with the Revenue Manager.
9. Handle no show and cancellations in accordance with policy and procedures.
10. Revenue generation and timely sales strategies to maximise sales, and average room rate reference the hotel's commercial targets.
11. Handle guest feedback and resolve any issues professionally and efficiently.
12. Prepare reports and maintain accurate records of bookings, revenue, and event details.

Skills & Experience Required

1. Previous experience in event coordination, reservations, or hospitality management.
2. Strong organizational skills with the ability to multitask in a fast-paced environment.
3. Excellent communication and interpersonal skills with a customer-focused approach.
4. Proficiency in reservation systems and Microsoft Office Suite.
5. Ability to work flexible hours, including office shifts and weekends, as required.
6. A passion for hospitality and delivering high-quality experiences.

Why Join Us?

1. Opportunity to work in a prestigious hotel with a great team.
2. Career growth and development opportunities.
3. Competitive salary and a quarterly incentive scheme.
4. Staff benefits.
5. A dynamic and rewarding work environment.

If you are enthusiastic about hospitality and have a talent for event coordination and reservations, we would love to hear from you.