Event Welfare Team (Festival Volunteer)

NHS; Gateshead; On-site; GBP 20,000 - 30,000; Full time

Job description

Are you good with people, friendly, outgoing, and love going to festivals?

The XL Team Welfare Service might be the opportunity for you to get involved.

We are looking for enthusiastic individuals who could join our experienced welfare team.

Do you have experience working with children, young people, and vulnerable adults?

Training is provided for this role free of charge.

Main duties of the job

Event Welfare Services provides caring, confidential support to anyone who needs it. We aim to show all service users kindness, respect, and empathy. Event Welfare is an increasingly important addition to many events across the world. Our welfare Service plays a vital role in making sure all event and festival goers are supported sufficiently and have a safety-net in times of crisis.

About us

XL Team Comprehensive Medical, Health & Safety Solutions Across the U.K. XL Team, proudly rooted in the North East U.K., delivers a wide range of health, safety, and medical services nationwide. Our expertise includes event medical services with highly trained medics, paramedics, and ambulance support for events of all sizes. We also provide dedicated TV and film medical support, ensuring on-set safety for productions across the U.K.

Our event welfare services offer vital attendee support, including quiet spaces, emotional care, and essential supplies to improve event experiences. In the workplace, our occupational health services help businesses promote employee well-being through tailored health surveillance and risk management solutions.

We are a trusted provider of accredited training courses, including first aid, mental health first aid, and workplace safety, helping individuals and teams stay prepared for emergencies. Additionally, through XL Health, we lead community wellness initiatives and offer life-saving innovations to improve public safety.

With a commitment to professionalism, care, and excellence, XL Team combines local expertise with national reach, offering bespoke services that enhance safety and well-being in any setting. Visit www.xlteam.co.uk to learn more.

Job responsibilities

We are seeking welfare assistants to work in a fast-paced, busy team supporting the medical team in respect of welfare and safeguarding concerns during events that take place around the U.K. The role requires an ability to work well as part of a team and in partnership with other teams, including stewards, catering staff, security, police, ambulance staff, and the medical team.

We are looking for people who can:

• Take responsibility for safeguarding and welfare of both children and adults.
• Communicate effectively with parents/carers, children, and other professionals.
• Understand de-escalation tactics and work with conflict.
• Advise and support other members of staff on welfare, safeguarding, and child protection matters, and liaise with relevant agencies when required.
• Prioritise children and vulnerable adults' needs and provide them with the required support, including when linked to police action.
• Work with other professionals including Welfare & Safeguarding team members, Stewards, Police, Medics, Ambulance teams, and Control.
• Demonstrate excellent organisational skills and flexibility with strong interpersonal and communication skills, including ICT.
• Work well as part of a team.

Person Specification

Experience

• You have to be at least 18 years old.
• Be flexible to work shifts (some are through the night).
• A great big smile and willingness to help. You are part of a caring, supportive team who are there to help.

Qualifications

• UK driving licence.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.