Event Technology Coordinator

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. Operating as a full-service agency partner or through embedding specialist talent into client teams, FIRST brings brands and people together through creative, connected experiences.

FIRST works with clients across various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being named one of the Top 150 Event Organizers & Agencies in the USA by Eventex, being listed among the "200 Top Marketing Agencies" in 2023, 2022 & 2021 by Chief Marketer, being recognized as one of the "50 Top Event Companies" by Special Events, being included in the Top 100 "Best Places to Work in NYC" by Crain's New York Business, and being listed as one of the "1000 Companies to Inspire Britain" by The London Stock Exchange Group.

FIRST also understands that businesses worldwide, including ours, need to adopt more sustainable and socially responsible practices. Our vision of sustainability at FIRST is about fostering a People-centric, Purpose-driven & Planet conscious culture.

Our story started over 25 years ago growing through collaboration, innovation, strong culture, and a focus on people, specifically our people. Our people inspired, developed, and grew FIRST to the incredible brand experience creator it is today.

And our hope is that you become the next page of our story in developing how our agency connects more people beyond what they thought was possible.

A welcoming, creative and ambitious workplace that offers personal and professional growth for all individuals.

At FIRST, you'll find:

• A welcoming workplace that fosters diversity and belonging with a focus on team members feeling valued, respected, and supported.
• An experiential organization that cares about the development and career experience of each employee, focusing on excellence and flexibility with the right balance of structure to thrive.
• Creative teams that enjoy challenging work with an ability to make an impact on those around them.

What You Would Get To Do

The Event Technology Coordinator is responsible for assisting the event technology team with registration websites, database management to ensure consistency of information, accurate data, inputting new data when required and generating lists upon request. This role may also need to provide support to the event delivery team needing assistance with event and meeting coordination.

There is a requirement for travel domestically or abroad for onsite support of events, when necessary.

Your Contributions

• Support the team with event registration websites, app builds and all technological aspects of our events
• Database management to ensure consistency of information, accurate data, inputting new data when required and generating lists upon request
• Creating and distributing online surveys, electronic invitations, and other registration-related communications
• Effectively communicate with clients; responding to all client queries within the agreed service level agreements
• Assist in contacting clients for relevant information pertaining to the event
• Coordination of name badges, tent cards, place cards, departure notices, email confirmations, agenda, signage etc. where appropriate
• Travel periodically to oversee attendee logistics and registration for offsite events.
• List manipulation to provide team members with relevant registration data, year-on-year statistics, and insight into varied elements and event analytics

What We Are Looking For

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST.

• 1+ year in Event Technology and Marketing, including internships in a related field and entry-level meeting planning coordination
• Advanced Microsoft Office – specifically with Excel skills required
• Experience with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite or other registration website platforms is preferred
• Experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, Splash, Eventbrite, Aventri SpotMe, Concise Chime or other virtual meeting and event platforms is preferred
• General knowledge of HTML and CSS is beneficial, but not required
• Good oral and written communication skills
• The individual must be comfortable assisting clients over the phone in navigating registration websites
• Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events and/or troubleshoot remotely
• Highly motivated, able to work independently
• Exhibit a strong work ethic, patience and a winning attitude

Administrative and General

• Requires an adequate range of body motion and mobility to enable the individual to perform the essential functions of the job.
• Requires ability to handle materials, lifting, stretching, pulling; working in awkward positions; other unusual circumstances.
• Requires ability to remain in a stationary position for prolonged periods of time throughout the workday.
• Requires ability to work other shifts and weekends and in excess of 40 hours/week, as necessary.
• Requires the ability to work and cooperate with other employees and clients at all levels and from diverse backgrounds to exchange ideas, information and opinions to facilitate the task at hand.
• Ability to cope in complex and potentially stressful situations.
• Requires concentrated attention for prolonged periods of time.

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.