Event Staff Supervisor| Chartway Arena @ Old Dominion University

Oak View Group; England; On-site; GBP 80,000 - 100,000; Part time

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview

Reporting to the Event Services Manager, the Event Staff Supervisor will oversee and direct the Event Staff. This role plays an essential part of guest experience and helps build memories for the staff and those in attendance. The position is in close communication with the event managers and may at times need to make educated decisions on how to deliver positive customer service on their own within the policies and procedures established.

This role pays an hourly wage of $20.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

This position will remain open until May 2, 2025.

Responsibilities

• Assist in the day-of management of the events team members including ticket takers, ushers, and third-party security.
• Work closely with the Event Managers and Guest Services manager to ensure that all event-related information is properly relayed to part-time staff.
• Prepare your assigned section for guests; this includes reporting any issues to the appropriate staff.
• When doors/gates open, welcome guests with a great smile and helpful attitude.
• Oversee scanning of event tickets ensuring that the proper ticket is being used to gain entry.
• Assist fans in locating their seats.
• Be alert and proactive to potential hazards and report incidents when they occur.
• Manage staff in your assigned area for issues and opportunities to make lasting memories for our guests.
• Respond to all guest concerns/complaints promptly and in a professional manner. Report any issues to the Event Manager or Guest Services Coordinator.
• Assist guests in ADA accessible seating sections.
• Enforce all building policies and procedures to ensure a safe environment for all guests.
• Provide excellent customer service assistance to internal and external clients.
• Manage the foot traffic flow of large crowds.
• Report, respond, and record all incidents that occur during an event. These could include medical or safety incidents.
• Be knowledgeable about the arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency.
• Perform other duties as assigned.

Qualifications

• Experience in a hospitality, entertainment, or security environment is preferred.
• Leadership experience preferred.
• Must love working with and helping people.
• Ability to stand for long periods of time.
• You must be able to maintain a POSITIVE attitude while handling difficult situations.
• Must have a demonstrated ability to function in a fast-paced, high-pressure environment and provide creative on-the-spot solutions to challenges.
• Flexible schedule: Availability to work nights, weekends, and some holidays.
• Position may require working events indoors and outdoors.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.