Event Solutions Engineering (ESE) Technician

WHO WE ARE:

EOS IT Solutions is a leading logistics, IT and global video collaboration company. We support a large number of tech companies globally, providing innovative solutions. We have an immediate opening for a highly motivated, collaborative and committed individual to fill our network design/deployment technician position.

POSITION OVERVIEW:

The Event Solutions Engineer is a networking engineer with strong project management and communication skills who will support the client, to carry out a best-in-class service in relation to design, operation and implementation of onsite and offsite networks.
The candidate must have a strong technical background, be innovative and agile, collaborate well in a team environment, and have very strong written and verbal communication skills. A successful candidate will help develop and understand requirements from internal customers and create technical solutions to improve productivity and services.

WHAT YOU WILL DO:

• Review client requests and provide technical support for the integration of IT and Network services at onsite and offsite Events.
• Coordinate all proposals and work provided by event venues, HSIA providers, ISPs, and/or 3rd party vendors.
• Deploy, test, and support (directly/remotely) Event networks, WiFi, IT Assets, IT Help Desk, and Experiential Technology.
• Deliver technical resources within the Event’s budget and schedule.
• Apply significant knowledge of industry trends and developments to improve service to our clients.
• Cultivate a network of global event resources and provide reports on vendor performance.
• Own the technical support lifecycle and be responsible for managing technical risks providing redundancy) throughout support planning and delivery.
• Communicate and enforce client IT standards; assist with creating and defining new standards as technology and scope evolves.
• Travel to Event sites as needed such as hotels, convention centres, client campuses, etc. In London as well as internationally.
• Provision and deploy hardware: Cisco, Cisco Catalyst, Juniper Mist, Peplink, Aruba APs. Switches, Wireless Controllers, Routers, Access Points etc
• Document daily work via internal ticketing/tasking system.
• Troubleshooting where needed.

WHAT YOU WILL NEED TO SUCCEED:

• 3+ Years’ Experience in network deployment. Windows, Mac, Cloud, Hardware.
• Certifications: CCNA, CCNP, or CompTIA Network+.
• Client Facing/Customer Service skills are paramount.
• Previous experience managing client expectations and troubleshooting in a fast-paced live event environment.
• Strong attention to detail, ability to multi-task, and strong organizational skills.
• Punctuality and a can-do attitude.
• Experience with IDFs, Data Centers, and office space.
• Experience with VPNs (DVMRP, GRE, IPSec/SSL VPNs).
• Experience with MAN/WAN – MPLS, SD-WAN.
• Knowledge of support for 802.1x and network segmentation.
• Familiar with patching of CAT6 cabling and Fiber Optic cabling.
• Familiarity with Live Events, Video Streaming, Audio-Visual equipment is a plus.
• Experience working as a Project Manager or Consultant is a plus.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of gender, gender identity, gender reassignment, age, religious or similar philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or other non-merit factor.