Event Sales, Groups and Reservations Office Manager

RBH; Liverpool; On-site; GBP 25,000 - 45,000; Full time

Job description

JOIN OUR FAMILY

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. We will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.

THE EXCITING OPPORTUNITY

We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. Our Heartists aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments. We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city. Time is of essence and at the heart of The Municipal’s story. The iconic clock tower and bells giving the tempo to a timeless melody. Various restaurants, bars and a state-of-the-art spa sanctuary experience, will offer everyone the place to have the time of their lives, pause the clock and embark upon their own magical journey with MGallery.

MGallery – Boutique hotels with one-of-a-kind designs (accor.com)

A DAY IN THE LIFE OF A EVENT SALES, GROUP AND RESERVATIONS OFFICE MANAGER AT THE MUNICIPAL HOTEL & SPA MGALLERY

Reporting to The Commercial Director Revenue, what you'll be doing... Our Municipal MGallery pillars are founded on the Heartist Guest Connection. This journey begins with the first contact with our Events Team. When you enter our hotel you will be “wowed” and we aspire for our guests to be bowled over too in their initial connection with our building and our Heartists. Our Heartists are our team, the heart of the hotel, who strive to make meaning in every moment from check in to departure. We have passion for interacting with people upon enquiry and beyond, learning what makes them tick, what their event needs to be successful and unique, and providing surprise and delight Municipal memorable moments.

What We Need From You

We hire mostly on personality & potential but here are a few of our requirements...

1. A positive can-do attitude and the passion to stand out and be proud of our hotel and MGallery brand.
2. Proven ability to lead and inspire a team, working collaboratively within a fast-paced sales office.
3. Organised approach, ability to manage and distribute workload.
4. Proven ability to identify opportunity, and achieve targets, driving conversion with a proactive approach.
5. Experience working with Events & Reservations Systems, F&B and Spa diaries, (implementation of Back You January 2025), OTA’s, Agents, Corporate Companies, Private Clients and special events, Central Teams and Commercial Representatives understanding the needs of each individually, along with experience of Reservation Systems ideally inclusive of Opera Cloud and TARS.
6. Excellent presentation skills and attention to detail demonstrating adaptability to change.
7. A passion for providing excellence in service and excelling in these areas with confidence as a leader.
8. Skills in collecting and analysing data and the use of forecasting tools to prepare forecasts and commission reports.
9. Ability to contribute to the commercial strategy team meetings.
10. Proactive in driving conversion, enabling creativity to be unique. Responsible for achieving room hire, conference and banqueting, weddings and special events targets along with the wider commercial team.
11. Understanding of total revenue – TrevPAR impact when making decisions.
12. Ability to use IDEAS revenue management platform along with other tools and systems as required to support revenue strategy in the absence of the Commercial Director Revenue.
13. Other duties include but not limited to;
14. Liaising with the Operations Team and Commercial Director’s to ensure business and sales opportunities are maximised and communication links are strong.
15. Co-ordination of sales activities to identify market trends, business trends and seasonal peaks/troughs, along with pricing and competitor analysis.
16. Utilise the systems to report and share information to enable informed decisions.
17. Providing all members of the Events Sales, Reservations and Groups Team, selling strategy and promotions along with tools and training support ensuring professional development.
18. Drive conversion and business sales through site inspection, personalised responses, attention to detail and timeliness.
19. Facilitate sales, bookings and promotion of products and services with a proactive approach. Working alongside the Operations Team to spot trends from guest feedback and make recommendations for how we can improve the guest experience.
20. Responding to phone calls and emails replying within agreed time frames, managing events, forecasting meeting room reservations.
21. Leading reservations for rooms, spa, food and beverage, ensuring attention to detail and a focus on driving total revenue through suggestive upselling.
22. Managing event enquiries, for a variety of segments, corporate, weddings, special events, exclusive hire, adhering to contracts and T’s and C’s, ensuring attention to detail of team.
23. Managing payment process inline with T&C’s.
24. Managing client relationships proactively to drive relationships and gain business understanding to drive fair share.
25. Leading clients show rounds and meetings when relating to events to support conversion.
26. Proactively work with Marketing Manager to drive sales for special events and create new opportunity.

What We Offer

When you become one of our Heartists, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists program is the benefits programme dedicated to Accor Heartists. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day’s holiday for your birthday and pension scheme. To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events. What’s not to love? You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact [e-mail]. Apply now. Let your passion shine. #MGallery #MGalleryMoments