Event Operations Manager

Quint; London; On-site; USD 500,000 - 575,000; Full time

Job description

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About Quint
Quint is the leading provider of official ticket and hospitality packages for many of the world's top sports and entertainment events. Headquartered in Charlotte, NC, with offices in six countries, Quint delivers premier guest experiences powered by proprietary technology and official partnerships. Its global portfolio includes over 90 annual events through partnerships with Formula 1, NBA, Kentucky Derby, MotoGP, NFL teams, NASCAR, NHL, and more.

About the Role
As Event Manager, you'll be responsible for delivering exceptional guest experiences and meeting financial targets across a portfolio of 12+ global events annually. You will lead either hospitality (e.g., F&B, branding, production) or logistics (e.g., transportation, ticketing, hotels), from planning through on-site execution.
Success requires self-driven curiosity, time management, attention to detail, adaptability, and collaboration. You'll report to the Senior Events Manager (Hospitality) and lead at least one direct report.
Evaluation criteria include:

• Timely, accurate task completion
• Peer, manager, and guest feedback
• Financial performance
• Global team collaboration

Core Responsibilities
Guest Experience & Event Management

• Lead your functional area (hospitality) across 12+ events ranging from 200 to 12,000 guests.
• Plan and implement experiences in coordination with internal teams and external vendors.
• Produce documentation including run-of-show, staff assignments, safety/security, training plans, and guest movement strategies.
• Coordinate branding, décor, signage, credentials, and live activations with internal design teams and vendors.
• Manage timelines, vendor contracts, licenses/permits, and experience delivery.
• Provide event info and updates to Guest Services and Communications teams.
• Ensure quality delivery of services; resolve guest issues on-site before escalation.
• Identify ways to improve guest experience and operational efficiency.

On-Site Delivery

• Oversee hospitality/logistics setup and teardown (e.g., vendor arrivals, equipment movement, venue prep).
• Lead execution of experiences including check-ins, transportation, package fulfillment, and talent activations.
• Adapt plans on the fly and communicate updates to staff and guests.
• Provide welcoming, problem-solving support to guests during all phases of the event.

Leadership & People Management

• Lead 1+ direct reports.
• Assign priorities and oversee deliverables aligned with event goals.
• Coach and support team development.
• Encourage collaboration and a strong team dynamic.

Financial Management

• Manage budgets for your assigned functions and hold team accountable.
• Collaborate with internal teams to align spending with projections.
• Track and report expenses accurately and on time.
• Negotiate contracts and manage vendor costs for optimal value.
• Promote cost-consciousness on-site and among travelers.

Requirements
Experience & Education

• 4+ years of progressive experience in event planning and management.
• Experience with live/sporting events preferred.
• 1+ years of people leadership; full-time direct reports ideal.
• Experience managing budgets of $500K+ USD.
• Bachelor's degree in Hospitality, Business, Marketing, or related field.
• Proficiency in Excel, CRM tools, and project management platforms.
• Multilingual skills a plus.

Interpersonal Skills

• Highly organized, detail-oriented, and deadline-driven.
• Strong multitasking, time management, and adaptability.
• Effective communicator and relationship builder.
• Creative problem-solver and results-oriented collaborator.

Physical & Other Requirements

• Ability to sit for extended periods; work at a computer.
• Capable of walking/standing for 12+ hours during events.
• Based full-time in London, UK (in-person).
• Flexible schedule including weekends and extended hours as needed.
• Willing and eligible to travel internationally up to 50% (target 18-25%).
• Must be eligible to work in the UK.