Event Coordinator

TOCA Social is the world's first dining and entertainment experience with a football twist, and it’s set to change the game! We currently operate two UK venues in London (at The O2) and in Birmingham (at The Bullring). Future sites announced for 2025 include: Westfield White City, Paris CNIT Westfield, Dallas and Monterrey (franchise in Mexico).

At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive being in an energetic and fun environment you’ll quickly fall in love with our concept!

Benefits:

• Complimentary TOCA games
• Huge discounts on our F&B
• Free meal whilst on shift
• Local retail & hospitality discounts
• Teammate Assistance Programme with access to free counselling sessions
• Great progression opportunities as we expand

Job Highlights:

This role is ideal for a highly organised, detail-focused individual dedicated to supporting corporate events at our London and Birmingham venues, including our latest opening in June, Westfield White City. Reporting to the London Corporate Sales Manager, you’ll be the administrative backbone of our event process, coordinating logistics, handling details, and liaising with operations to ensure everything runs smoothly. Your main focus will be behind-the-scenes coordination of high-value corporate events, such as branded experiences, conferences, and large social gatherings—always with an eye toward delivering exceptional guest experiences.

Role Scope & Responsibilities:

• Develop comprehensive run sheets for each event, ensuring all event elements, timings, and requirements are clearly outlined.
• Support and facilitate run sheet meetings with the operations team, Corporate Sales Manager, and any relevant stakeholders to ensure all departments are aligned.
• Serve as the primary point of contact for guests leading up to the event, providing them with timely updates and addressing any logistical or operational questions.
• Coordinate with the operations team to communicate specific guest needs and event expectations, acting as the bridge between guests and venue team.
• Act as a central communication hub, consistently sharing updates between guests, the Corporate Sales Manager, and the operations team to ensure everyone is informed and prepared.
• Provide support on event days to ensure setup aligns with the run sheet and guest expectations.
• Coordinate with the operations and sales teams for post-event evaluations, collecting feedback to continuously enhance event planning and guest satisfaction.
• Support in managing payments and invoicing.
• Ensure in-venue marketing collateral is up to date, with signage, promotional materials, and displays that showcase current offers and reflect brand standards.

Minimum Requirements:

• Strong communication and stakeholder management.
• Exceptional written and verbal communication skills and a vibrant personality.
• Ability to prioritise tasks and meet tight deadlines.
• Proven record of strong administration experience.
• A passion for events.
• Someone who is flexible with their working hours and isn’t afraid to get stuck in!