Evening Housekeeper - Turndown

TN United Kingdom; London; On-site; GBP 20,000 - 30,000

Job description

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United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story.

The hotels in the collection include a historic brewery, reimagined as a vibrant modern hotel: Montcalm Brewery. A storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.

Our flagship hotel is on the brink of a bold new era. Its Grade II-listed building on the cusp of Park Lane has been sensitively refreshed by architects Holland Harvey. Interiors are being rejuvenated by Studio Mica and Studio Est. We have added a new signature restaurant helmed by a world-famous chef, alongside a dapper lounge and bar. Communal areas, bedrooms and suites have all been artfully redesigned; our spa and Grand Ballroom will re-emerge as modern icons.

Conscious, cultured, characterful, and considerate, Montcalm Mayfair is a five-star hotel set on a historic crescent that sits proudly at the top of Park Lane, steps from Hyde Park and the West End, with a toe in Marylebone, bringing a fresh, holistic hospitality approach to London luxury. The respectful, sensitive full restoration includes a wellness space, community-welcoming public spaces and a restaurant helmed by an internationally acclaimed chef.

Overview

Montcalm Collection are seeking a dedicated and professional Evening Housekeeper/Turndown Attendant to join our housekeeping team. The ideal candidate will play an essential role in preparing guest rooms for the evening, ensuring a welcoming and relaxing environment. You will be responsible for delivering a high standard of cleanliness, comfort, and guest satisfaction during the evening shift.

If you have the ability to drive standards and exceed customer’s expectations, we invite you to join our team. You will help to shape the Montcalm Collection’s next chapter and showcase your skills.

Benefits:

1. Competitive salary
2. A supportive, empowering team environment
3. Benefits platform with various discounts
4. Wellbeing support, workshops and advice
5. 28 holidays including eight bank holidays, with more holidays after two-year service
6. Cash-back health benefits, including optical, dental, chiropractor and physio services
7. Discounted gym membership
8. Paid Day Off on Your Birthday
9. Access to Wellbeing platform and sessions, including EAP
10. Awards and Recognition Programme
11. Regular and ongoing training and development, including leadership workshops

Job Specific Duties:

1. Thoroughly clean and service guest rooms, suites, and public areas according to the hotel’s high standards.
2. Perform evening turndown service in guest rooms, including the preparation of beds, arranging pillows, and providing fresh linens as necessary.
3. Ensure all amenities are replenished (e.g., water, toiletries, chocolates, etc.).
4. Undertake “Job of the Day” or spring cleans where necessary.
5. Respect guest privacy and ensure the “Do Not Disturb” policy is adhered to.
6. Participate in regular training sessions to stay updated on hotel standards and best practices in hygiene and safety.
7. Communicate effectively with supervisors and peers to ensure smooth daily operations.
8. Report any maintenance issues to Housekeeping Supervisor.
9. Participate in the hotel’s sustainability initiatives by using eco-friendly cleaning products and following waste reduction practices.
10. Close curtains, dim lighting, and create a calm ambiance in each room.
11. Tidy up rooms, including light dusting, straightening up furniture, and making sure all surfaces are clean.
12. Respond promptly to any guest requests during turndown service and provide exceptional customer service.
13. Report any maintenance issues or damage in guest rooms to the appropriate department.
14. Maintain a high level of cleanliness and organization of housekeeping carts and storage areas.
15. Adhere to all hotel policies and procedures, ensuring compliance with health and safety regulations.

It is not an exhaustive list and additional tasks and responsibilities may be required as directed by hotel management.

Key Attributes:

1. Strong attention to detail and a commitment to maintaining the highest standards of cleanliness.
2. Dedication to providing an exceptional guest experience.
3. Excellent communication and interpersonal skills.
4. Flexibility to adapt to changing guest needs and preferences.
5. Flexibility to work evenings, weekends, and holidays.
6. Physical stamina to perform tasks such as bending, lifting, and moving furniture.
7. Ability to work in a fast-paced environment while maintaining high standards of service.
8. Knowledge of cleaning products, techniques, and health & safety standards.

Working Conditions:

1. Flexibility to work shifts, including weekends, holidays, and evenings, as required.
2. Ability to work in a fast-paced, high-pressure environment.
3. Physical stamina to perform repetitive tasks and lift/move heavy objects.
4. Must be able to lift up to 25 pounds and perform physical tasks related to housekeeping duties.

Essential Qualifications:

Previous experience as a Room Attendant or in a similar role within a luxury hotel or hospitality environment is preferred. Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer:

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.