European Customer Account Manager

Michael Page (UK); Wakefield; On-site; GBP 10,000 - 40,000

Job description

• European Customer Account Manager
• Wakefield

About Our Client

Our client is a leading manufacturing business supplying products to retailers across Europe and the UK, ranging from major retail brands to small independent chains.

This role will manage existing relationships with predominantly European customers, along with a handful of national customers.

Job Description

• Manage existing B2B customer accounts, providing a high level of service through all interactions.
• Manage a customer base across Europe, including major retail chains and smaller independents.
• Communicate and build relationships through clear and transparent communications via phone, emails, and MS Teams.
• Encourage and support account development and growth by understanding customer needs and requirements and offering solutions to match their needs.
• Take ownership of escalated customer issues.
• Work closely with internal teams including production and logistics to manage the order process, ensuring timely delivery of customer orders. Ensure customers are updated on any potential changes to their orders.
• Build long-lasting customer relationships by being the face of the business to assigned customers.

The Successful Applicant

• Experience managing European or International customers previously.
• Background in Account Management, Internal Sales, or B2B Customer Service.
• Ability to build strong, long-lasting customer relationships.
• Strong commercial acumen.
• Excellent communication skills.

What's on Offer

This is a fantastic opportunity to join a leading manufacturer of home-based products, managing their European customer base.

This is an office-based role on the outskirts of Wakefield.

The position will be working Monday to Friday, 08:30 to 17:00.

Salary of £35,000 - £40,000.