EU Regulatory Change Programme Manager

Job Description - EU Regulatory Change Programme Manager (25001880)

EU Regulatory Change Programme Manager - 25001880

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

American Express adopts the "three lines of defense" approach to risk management. The first line (ICS Risk & Control) is responsible for implementing controls to mitigate and manage risks across the business. Within ICS Risk and Control, the Regulatory Change Management team implement regulatory initiatives to meet our compliance obligations, within the timescales set out by the competent authorities across varied jurisdictions. These are often complex multi-market change initiatives.

The team are seeking an experienced Programme Manager to establish / optimise and administrate a robust programme management office function for the EU Regulatory change delivery team including standardised process and documentation to effectively manage holistic needs across the team.

We are looking for individuals who are driven, dynamic, intellectually curious, able to successfully manage ambiguity and enjoy working with teams across the enterprise to deliver change.

Within the program’s remit, each initiative is studded with many business and technology milestones. These regulatory changes focus on multiple EU markets but can cover multiple lines of business and platforms and are often multi-year deliverables that need careful monitoring and tracking. As well as foundational PMO functions, this colleague will lead by example with a risk PMO mindset understanding the business needs, and making sure execution is in line with goals and needs of ICS. The programme manager helps to manage, report, escalate and resolve key risks & mitigants across all important categories (a) regulatory, (b) technology execution, (c) business execution and (d) client / customer impact.

How will you make an impact in this role?

The main responsibilities for this role include but are not limited to the following list:

• Design, implement and oversee key program level processes to establish clear and transparent reporting suite at RCM and market levels.
• Understand upcoming and active RCMs (Regulatory Change Management) and gate keep accordingly to ensure effective prioritisation of key legal regulations within team capacity.
• Standardise model for prioritisation across markets and lines of business
• Review new items with key partners to ensure Legal and Compliance requirements are finalised and signed off and RCMs are assessed effectively.
• Manage stack ranking and priority Project lists
• Where Technology requirements are needed partner with team to ensure timing of requirements is clear and are ready ahead of time to feed into PI (Program Increment) planning sessions in advance of time in partnership with LPMs
• Pre align new item status to support further deep dive sessions with the market and delivery teams to ensure a robust intake process.
• Support the Technology LRP process in partnership with FCT PMO ensuring future technology needs are defined and accounted for.
• Manage trade off discussions with senior leadership where required (across product or across LPB initiatives depending on what's required)
• Hold master list of stack ranks across initiatives to support development backlog prioritisation.
• Drive the development and stand up of program level structure and governance

Minimum Qualifications:

• Proven Experience in establishing clear Program governance structure & processes including and not limited to RAID, RAG, Change management, Intake … etc efficient definition and administration
• Proven experience in establishing executive reporting
• Exceptional collaboration and comfortable influencing / interacting with Senior leadership
• Exceptional problem solving and analytical skills, strong attention to detail and control mindset.
• Excellent communication and relationship management skills, both written and verbal, with ability to interact with stakeholders across all management levels.
• Ability to influence without authority, build and leverage relationships with key business partners, ability to work effectively in a matrix organization to steer business partners and key stakeholders to best-in-class practices and solutions.
• Driving results across cross-functional teams
• Exposure to improvement methodologies such as Lean, Six Sigma, or similar methodologies a plus.
• Effective in operating autonomously and making complex decisions in situations of ambiguity and time pressure.
• Exceptional team/ collaboration skills and demonstrate success with peer-leadership activities.
• Curiosity, a willingness to learn & a sense of ownership and accountability.
• High levels of proficiency in PowerPoint, Excel and Visio (or similar tools) are important for success in this role.

Benefits:

• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job

Project

Primary Location

United Kingdom-East Sussex-Brighton

Other Locations

United Kingdom-London-London, United Kingdom-West Sussex-Burgess Hill

Schedule

Full-time

Job Posting

Feb 20, 2025, 4:49:10 PM - Mar 6, 2025, 11:59:00 PM

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Additional Note for US Applicants: American Express does not currently utilize the AI capabilities of its application management platform in making employment decisions.

If you have a disability and would like to request an accommodation in order to apply for a position you may contact us by emailing RecruitmentOperationsServicing@aexp.com Please indicate if you would prefer a response via email or phone. US applicants may also contact us by using the US Toll Free number 1-833-707-1981.